UCHE NWOSU
Lagos, Nigeria
Summary
A results-driven professional with over seven years of experience across corporate and healthcare sectors, known for leveraging data analysis to drive growth and optimize operations. As a Medical Assistant, I excel in patient care and administrative tasks, ensuring a compassionate, efficient healthcare experience. My expertise spans strategic insights, robust analytics, and the ability to navigate complex challenges while balancing organizational goals with customer and patient needs. Eager to embrace new challenges and continue delivering exceptional results in any environment.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
Work History
MEDICAL ASSISTANT
UN MIGRATION - INTERNATIONAL ORGANIZATION FOR MIGRATION
Lagos, Nigeria
11.2018 - Current
- Ensure accurate documentation and data entry of migrant information from multiple countries
- Maintain organized, up-to-date patient records adhering to confidentiality standards
- Develop new email and call response templates for improved customer service
- Compile purchase requests weekly for necessary equipment and maintenance supplies in the unit
- Proposed improvements to existing instructions, achieving enhanced operational efficiency
- Directed team of over 30+ medical assistants ensuring efficient office and clinic management
- Enhanced team performance by fostering a supportive work environment
- Oversaw training of 40+ recruits and existing team members according to MHAC protocols
- Prepare daily and weekly registration statistics reports
DATA ENTRY CLERK
UN MIGRATION - INTERNATIONAL ORGANIZATION FOR MIGRATION
Lagos, Nigeria
10.2017 - 11.2018
- Expertly managed data entry for completed medical forms
- Accurately compiled forms and documentation before scanning
- Executed the registration of applicants in the International Organization for Migration (IOM) database, specifically utilizing the MIMOSA system
- Supported daily operations of post-arrival assistance for voluntary returnees from Libya
- Scanned documents following protocols, created and merged electronic files using relevant software
INVENTORY CONTROL SPECIALIST
KAI-MED PHARMACEUTICALS
Lagos
02.2017 - 09.2017
- Performed daily inventory audits and updated monthly records ensuring financial accuracy
- Led optimization of inventory procedures, ensuring fresh products and minimal waste
- Ensured accurate and accountable invoicing upon goods procurement
- Utilized advanced software to manage over 250+ customer data and monitor progress
- Optimized operational efficiency by instituting measures to reduce losses and improve training
CUSTOMER CARE REPRESENTATIVE (NYSC)
MTN NIGERIA TELECOMMUNICATIONS
Abeokuta, Ogun State
11.2015 - 01.2017
- Interacted daily with over 200+ customers to resolve queries and offer product advice
- Resolved customer complaints following company guidelines and product policies
- Documented all call details following standard operating procedures
- Promoted and assisted in sales of company products
- Acted as liaison between customers and management
Education
Bachelor of Science - Statistics
FEDERAL UNIVERSITY OF TECHNOLOGY, OWERRI
Owerri, Imo StateSkills
- Planning and Prioritizing Abilities
- MS Office suite (Word, Excel, Access)
- Effective Communication
- Demonstrated ability to maintain detail, accuracy, and confidentiality
- Proficiency - MIMOSA, UKTB, EMEDICAL, Freshdesk
- Data entry/ analysis
- Proficient in Customer Service modalities
- Office administration
- Confidentiality and discretion
- Knowledge of UNICEF Administrative Policies
- Training and Capacity Building
ADDITIONAL INFORMATION
- Strong organizational and time management skills, with a demonstrated ability to manage multiple tasks and prioritize effectively.
- Proven experience working with individuals from diverse national and cultural backgrounds.
- Proficient in the use of MS Word, Excel, PowerPoint, SharePoint, and other relevant administrative tools.ailable upon request.
Timeline
MEDICAL ASSISTANT
UN MIGRATION - INTERNATIONAL ORGANIZATION FOR MIGRATION
11.2018 - Current
DATA ENTRY CLERK
UN MIGRATION - INTERNATIONAL ORGANIZATION FOR MIGRATION
10.2017 - 11.2018
INVENTORY CONTROL SPECIALIST
KAI-MED PHARMACEUTICALS
02.2017 - 09.2017
CUSTOMER CARE REPRESENTATIVE (NYSC)
MTN NIGERIA TELECOMMUNICATIONS
11.2015 - 01.2017
Bachelor of Science - Statistics
FEDERAL UNIVERSITY OF TECHNOLOGY, OWERRI
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