Summary
Overview
Work history
Education
Skills
Timeline
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Doris Somtoo Anaebo

Doris Somtoo Anaebo

Nigeria

Summary

Resourceful Executive Assistant with 3+ years of experience supporting C-Suite executives and client-focused companies. Skilled in calendar and inbox management, CRM systems, project tracking, travel coordination, customer service, and recruitment support. Proven ability to streamline operations, manage executive priorities, and ensure smooth communication across teams and departments. Known for strong attention to detail, proactive problem-solving, and delivering reliable executive and client support that drives efficiency, satisfaction, and business success.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Part Time Virtual Assistant - Client Support

Dribbler Soccer
U.S.A
04.2025 - Current
  • Managed client–trainer matching using CRM and distance matrix, reducing scheduling mismatches by 25%.
  • Maintained and updated client statuses in CRM (Matched, No Availability, Do Not Match), improving tracking and follow-up efficiency by 30%.
  • Created trainer profiles, oversaw onboarding materials, coordinated contracts, and routed finalized clients to billing for seamless handoff
  • Implemented structured inbox management by prioritizing, labeling, and flagging urgent items, cutting missed communications by 90%
  • Coordinated with multiple departments to deliver a smooth client journey from inquiry to first session, increasing onboarding efficiency by 20%.
  • Handled escalations and acted as liaison between clients, trainers, and the company, resolving 95% of concerns within 24 hours
  • Supported operations with reporting, scheduling, and administrative tasks, improving workflow efficiency

Part Time Executive Assistant to the Co-founders

mDoc Healthcare
Lagos, Nigeria
05.2024 - Current
  • Oversaw executive scheduling and calendar management, coordinating 20+ meetings weekly and eliminating conflicts through careful planning and agenda preparation.
  • Maintained daily project updates in Google Sheets and Zoho, improving tracking efficiency and ensuring co-founders had real-time visibility on 10+ active projects.
  • Coordinated end-to-end travel logistics (flights, hotels, itineraries, expenses) for domestic and international trips, achieving 15% cost savings through vendor comparisons.
  • Prepared 50+ presentations, reports, and agendas annually to support executive decision-making.
  • Acted as liaison between co-founders and cross-functional teams, driving accountability and ensuring 95% of deliverables met deadlines.
  • Supported recruitment by screening candidates and coordinating interviews, helping reduce hiring turnaround time by 20%.
  • Managed event logistics (RSVPs, registrations, profiles, follow-ups) for executive participation in 40+ industry events annually.
  • Proactively managed executive inboxes, triaging 50+ emails daily, improving response times, and preventing missed opportunities.

Virtual Assistant

Somis Fashion Store
Anambra, Nigeria
04.2022 - 04.2024
  • Coordinated CEO and senior management calendars, meetings, travel, and events, resolving scheduling conflicts and ensuring seamless operations.
  • Managed inboxes, correspondence, and confidential records with discretion; streamlined communication across teams and clients.
  • Provided administrative support to executives and a team of 10, including document preparation, data entry, research, and database management.
  • Supported recruitment and onboarding processes, facilitated virtual meetings, and assisted in team collaboration using Slack, Asana, and Monday.
  • Oversaw invoicing, payment processing, and office supply management, contributing to workflow efficiency, cash flow stability, and apositive work culture.

Business Development Executive

Trustfund Pensions Limited
Lagos, Nigeria
06.2021 - 03.2022
  • Drove 12% increase in product sales, contributing to 20% rise in annual revenue.
  • Identified challenges and improved processes, boosting customer satisfaction by 30%
  • Secured 3 new strategic partnerships and built long-term client relationships
  • Consistently exceeded departmental KPIs by 20% over three months
  • Organized webinars and training sessions, improving customer retention

Education

Bachelor of Science - Biochemistry

Chukwuemeka Odumegwu Ojukwu University
Uli
09.2014 - 07.2018

Skills

  • Calendar & Schedule Management
  • Travel Planning & Logistics Coordination
  • Client Relations & Customer Service
  • CRM Systems (Zoho, Internal CRM Tools)
  • Email & Inbox Management
  • Communication & Interpersonal Skills
  • Organizational Skills
  • Team Collaboration & Team Spirit
  • Time Management & Multitasking
  • Problem-Solving & Adaptability
  • Attention to Detail & Confidentiality
  • Adaptability to technology changes
  • File organisation and maintenance

Timeline

Part Time Virtual Assistant - Client Support

Dribbler Soccer
04.2025 - Current

Part Time Executive Assistant to the Co-founders

mDoc Healthcare
05.2024 - Current

Virtual Assistant

Somis Fashion Store
04.2022 - 04.2024

Business Development Executive

Trustfund Pensions Limited
06.2021 - 03.2022

Bachelor of Science - Biochemistry

Chukwuemeka Odumegwu Ojukwu University
09.2014 - 07.2018

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Doris Somtoo Anaebo