E- commerce
Eberechukwu George
Customer Service, Office Manager
Port Harcourt, Nigeria
Summary
Motivated Customer Service Manager, Team Lead and Fraud Analyst with four years of expertise in team management, investigating suspicious activity, and analyzing and managing data for BFC Bambinifashion and GOTTEXSWIM company. Knowledgeable resource committed to finding answers and working collaboratively with clients and interdepartmental personnel. Exemplary skills in project management, analytics, and fraud pattern detection. Willing to take on added responsibilities to meet team goals. Detail-oriented nature and strong organizational skills allow for handling multiple projects simultaneously with a high degree of accuracy. Successful track record as a Customer Service Agent for over 3 years, honing ability to address customer requests and concerns effectively, multitasking and able to successfully resolve issues, even in difficult situations, through resourcefulness and adaptability.
Overview
10
10
years of professional experience
21
21
years of post-secondary education
Work History
Remote Customer Service Manager and Fraud Analyst
BFC BAMBINIFASHION
11.2022 - Current
- Provided primary customer support to internal and external customers.
- Monitoring and escalating all complex, unusual, suspicious, or large transactions, whether completed or attempted, as well as any patterns or activities specified by the applicable regulations
- Carrying out CDD/EDD checks on newly onboarded customers and monthly reviews.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performing Transaction Monitoring, KYC and Sanction Screening activities.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Remote Customer Service Manager and Fraud Analyst
GOTTEXSWIM
08.2022 - Current
- Consulted with customers to assess needs, determine budget and describe vehicle options.
- Answered constant flow of customer calls with minimal wait times.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
Retail Sales Associate, Remote Customer Service
PPOIZN Atelier
03.2018 - 03.2022
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Classroom Manager
Greenoak International School
09.2015 - 09.2021
- Communicated student progress frequently using available tools.
- Assigned, graded and provided consistent feedback using learning management system.
- Managed virtual and physical learning environment.
- Helped teacher differentiate instruction to meet student's learning needs.
Project Assistant - Remote
OLTRON GLOBAL RESOURCES
03.2019 - 07.2021
- Performed work according to project schedules and established quality standards.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Handled administrative duties, filing, and errands.
Education
Bachelor of Science Education - Biology
University Of Portharcourt
Port Harcourt, Nigeria 03.2002 - 03.2023
Skills
- Fraud detection
Effective communication
Dispute Resolution
Data analysis
Attention to Detail
Teamwork and Collaboration
Organization and Time Management
Critical Thinking
Excellent Communication
Cultural Awareness
Good Telephone Etiquette
Customer service and care
Software
Shopify
Zendesk
Storm
Wind
3CX
Google Suite
Microsoft office
Amazon Seller Central
Slack
Reading, Movies, Travelling, music
Relaxing to music and a good book, I love movies from all genres, depending on my mood, I love to travel and explore new places, people and culture.
Timeline
Remote Customer Service Manager and Fraud Analyst
BFC BAMBINIFASHION
11.2022 - Current
Remote Customer Service Manager and Fraud Analyst
GOTTEXSWIM
08.2022 - Current
Project Assistant - Remote
OLTRON GLOBAL RESOURCES
03.2019 - 07.2021
Retail Sales Associate, Remote Customer Service
PPOIZN Atelier
03.2018 - 03.2022
Classroom Manager
Greenoak International School
09.2015 - 09.2021
Bachelor of Science Education - Biology
University Of Portharcourt
03.2002 - 03.2023
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