Onyinyechi Ozioma

• Implementing financial solutions that followed both Consumer Duty standards and regulatory leading to a 20% increase in client retention rates.
• Collaborated with delivery teams on credit structuring for retail clients, enhancing risk controls together with ensuring AML compliance.
• Trained junior staff in conducting risk processes alongside technology-enabled service standards.
• Performed advanced financial modelling and forecasting to assess credit risks and lending pattern of customers.

• Managed a diversified client portfolio, generating a 70% increase in monthly revenue by implementing technology-based client engagement strategies.
• Promoted compliance with Consumer Credit regulations through internal training and controls enhancement.
• Used PowerBI and CRM dashboards to track performance metrics, improve transparency, and strengthen decision-making processes.
• Successfully onboarded 10+ high-net-worth clients by integration of services with regulatory changes and customer experience data.

• Designed customer journey maps to improve client satisfaction in a regulated retail environment, increasing client retention by 15%.
• Implementation of structured loans following risk transformation policies resulted in a 150% growth of net profits.
• Actively engaged in cross-functional teams to deliver conduct risk transformation initiatives.
• Strategic client acquisition and needs-based selling which led to surpassing deposit targets by 100%

• Delivered frontline support across multiple banking channels, ensuring conduct and service standard compliance.
• Led resolution of customer queries and escalations which contributed to stronger client trust.
• Managed KYC and onboarding processes, supporting regulatory compliance.
• Improved customer experience by simplifying service workflows and cross-team coordination.