Ibrahim Ikhuoriah
Relationship Manager And Contract Administrator
Ajah
Summary
Highly motivated and accomplished banker with extensive experience in the banking industry, actively pursuing an exciting opportunity within a dynamic banking environment. Committed to providing exceptional customer service, skillfully managing diverse portfolios, and driving revenue growth. Excited to leverage expertise to make a significant contribution to the success of a well-established banking institution.
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Results-driven data professional with keen eye for detail and passion for uncovering actionable insights from data. Proven track record of utilizing data analysis and visualization tools to drive business decisions and optimize processes. Team-oriented with strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments.
Administering contracts in accordance with approved Contract Management Plans and procedures and updating contract details to maintain the integrity of contract information.· Proactively identifying and managing contract risks to meet the organization's obligation and achieve planned contract outcomes.· Managing variations, progress of work, and payment schedules· Developing, reviewing and maintaining standardized contract templates and operational processes· Negotiating, reviewing and updating existing contract terms with internal and external business partners.· Explaining contract terms and conditions to related parties to ensure understanding and compliance with company standards.· Supporting service delivery to ensure timelines, quality, and compliance are met.· Maintaining accurate and up-to-date contract documentation and registers.· Ensure all contracts comply with legal and regulatory requirements.· Build and maintain strong relationships with clients to ensure their needs are met and exceeded.· Ensure all cleaning contracts are completed on time and within the allocated budget.· Ensure adherence to health and safety regulations, maintaining proper documentation for all cleaning activities.·
Overview
12
12
years of professional experience
1
1
Certification
1
1
Language
Work History
Relationship Manager
FIRST BANK OF NIGERIA
09.2025 - Current
- Addressed customer inquiries and resolved complaints to foster trust and enhance satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
Data Analyst
Freelancer- Masterclass
02.2024 - Current
- Generated comprehensive monthly reports with advanced Excel functions.
- Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Relationship Manager for Commercial Banking
Ecobank Nigeria Limited
09.2013 - 09.2025
- Managed a high-volume portfolio of clients, utilizing effective communication and negotiation skills to exceed sales targets by 20%
- Developed and implemented strategic financial plans for clients, resulting in a 15% increase in investment returns
- Conducted comprehensive risk assessments for loan applications, analyzing financial statements and market trends to make informed lending decisions
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a 95% customer satisfaction rating
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
Contract Administrator
ACEMCO NIG LTD
01.2018 - 09.2019
- Oversaw contracts for over 5 different departments using both manual and automated strategies.
- Expedited resolution of contractual disputes by serving as a liaison between parties and facilitating open communication channels.
- Negotiated and reviewed contracts to protect customer interests.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Spearheaded training sessions for new hires, increasing their understanding of company contracting procedures and guidelines.
- Reduced negotiation timeframes by proactively addressing potential issues in contractual agreements.
- Administering contracts in accordance with approved Contract Management Plans and procedures and updating contract details to maintain the integrity of contract information.· Proactively identifying and managing contract risks to meet the organization's obligation and achieve planned contract outcomes.·
- Managing variations, progress of work, and payment schedules· Developing, reviewing and maintaining standardized contract templates and operational processes· Negotiating, reviewing and updating existing contract terms with internal and external business partners.·
- Explaining contract terms and conditions to related parties to ensure understanding and compliance with company standards.· Supporting service delivery to ensure timelines, quality, and compliance are met.· Maintaining accurate and up-to-date contract documentation and registers.·
- Ensure all contracts comply with legal and regulatory requirements.· Build and maintain strong relationships with clients to ensure their needs are met and exceeded.·
- Successfully completed all cleaning contracts within budget and established timelines. Maintained strict adherence to health and safety regulations, documenting all cleaning activities comprehensively.
Education
Bachelor of Science - Mechanical Engineering
04.2001 -
- Studied mechanical engineering
- Earned Bachelor's degree in Mechanical Engineering with a focus on automotive design and manufacturing, completing coursework in thermodynamics, fluid dynamics, and control systems.
- Led a team of five students in designing and fabricating a prototype for an energy-efficient ventilation system, resulting in a 20% reduction in energy consumption compared to existing models on the market.
- Conducted extensive research on material properties and their impact on component performance, leading to the development of a corrosion-resistant alloy for a client's high-stress application.
- Collaborated with industry professionals during a summer internship at a leading engineering firm, contributing to the design and testing of a cutting-edge robotic system used for precision assembly in the automotive industry.
- Implemented and managed Cisco ISE/NAC Agent, ensuring seamless integration and deployment of network access control solutions.
- Conducted regular audits, assessments, and troubleshooting to maintain optimal performance and security standards for the Cisco ISE/NAC Agent.
- Collaborated with cross-functional teams to develop and execute strategies for network security enhancement, resulting in increased protection against potential threats.
- Streamlined processes and improved efficiency by creating and implementing innovative solutions for automating network access control measures.
- Led training sessions to educate end-users on the effective utilization of Cisco ISE/NAC Agent, resulting in enhanced user experience and adherence to security protocols.
MBA - Entrepreneurship
04-2026
Data Analysis - Entrepreneurial Studies
07.2024
Skills
Cisco ISE/NAC Agent
Certification
09/01/06, Bachelor in Mechanical Engineering, COREN, I hold a Bachelor's degree in Mechanical Engineering certified by the Council for the Regulation of Engineering in Nigeria (COREN). This certification attests to my comprehensive understanding of the principles and practices of mechanical engineering, as well as my competence in applying them to solve complex engineering problems.
Accomplishments
- Successfully led and guided a high-performing team in achieving remarkable transformations.
Personal Information
Nationality: Nigerian
Education
COREN CERTIFIED
Languages
6
Timeline
Relationship Manager - FIRST BANK OF NIGERIA
09.2025 - Current
Data Analyst - Freelancer- Masterclass
02.2024 - Current
Contract Administrator - ACEMCO NIG LTD
01.2018 - 09.2019
Relationship Manager for Commercial Banking - Ecobank Nigeria Limited
09.2013 - 09.2025
Ambrose Alli University - Bachelor of Science, Mechanical Engineering
04.2001 -
MIVA OPEN UNIVERSITY - MBA, Entrepreneurship
UTIVA - Data Analysis, Entrepreneurial Studies