Joy Odinma Nwakanma

• Excelled in competitive selling environments by leveraging knowledge of industry trends and competitor offerings to differentiate products and secure high-value client contracts.
• Streamlined internal processes by working closely with operations teams to improve efficiency in handling client requests and inquiries.
• Expanded market share by identifying new business opportunities and creating customized solutions for client needs.
• Consistently met or exceeded sales targets by proactively managing sales pipeline and ensuring timely follow-ups on leads.
• Organized successful trade shows, conferences, and networking events to increase brand visibility within target markets.

• Handle customer relations issues, enabling quick resolution, and client satisfaction.
• Continuously increase sales revenue by 25% by developing and implementing effective sales strategies.
• Establish and manage relationships with both old and new customers.
• Make over 100 customer calls per week to increase generate new leads and upsell from existing customers.
• Meet with clients, deliver presentations, and educate potential customers on products and services features and offerings.
• Build long-lasting client relationships through excellent customer service and consistent follow-ups by emails, phone calls and face to face meetings.
• Close multimillion dollar sales deals using strong negotiation and persuasion skills.
• Consistently meet and exceed quarterly sales targets through diligent effort and persistence in closing deals.
• Overcome objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Collaborate with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Evaluate competitor offerings to maintain competitive edge, adapting strategies as necessary for sustained success.
• Facilitate cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
• Attend industry shows, conventions, and other meetings with primary mission of expanding market opportunities.

• Streamlined communication between internal teams and channel partners, improving overall efficiency in sales process.
• Drove and delivered sales leads to convert into new business.
• Conducted regular performance reviews of channel partners to identify areas of improvement and growth potential.
• Spearheaded initiatives aimed at improving product knowledge among channel partners through workshops, webinars, and other learning resources.
• Provided comprehensive training programs for new channel partners, equipping them with knowledge on products and services.
• Led efforts in developing customized promotions and incentives that drove increased sales from targeted channel partners.
• Increased revenue with effective partner recruitment, training, and management.
• Assessed, clarified and validated partner needs to nurture relationships and achieve success.
• Managed potential channel conflict by fostering excellent communication and strict adherence to channel rules of engagement.

Increased sales revenue by developing and implementing effective sales strategies.

• Led successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Grew sales by 15% and boosted profits, applying proactive management strategies and enhancing sales training.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Assisted in recruiting top talent for sales team, contributing to high-performing work environment.

• Championed new product launches, resulting in higher market penetration and sales growth.
• Conducted thorough market research to identify emerging trends and drive innovation in product offerings.
• Collaborated with sales teams to develop targeted promotions that drove revenue growth while maintaining profit margins.
• Led training sessions on product features to both internal staff members as well as external stakeholders such as clients or vendors.
• Delivered outstanding results under tight deadlines by prioritizing tasks effectively.
• Worked with team to achieve sales goals for products.
• Maintained knowledge of current promotions and product features.
• Collaborated with sales staff to identify target customers, promote products and increase sales.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Educated clients on new products or services to increase customer engagement with brand.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

• Coordinate and manage sales team's activities from identification of opportunities, developing account plan and sales strategy
• Creating and maintaining relationship with customers' influencers and decision makers, ensuring sales closure and continuous account management for recurrent business
• Handle all pricing issues as regard products and services ensuring unsatisfied customers are attended to promptly to safeguard existing clientele base
• Produce weekly reports on sales and marketing activities.
• Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
• Scheduled and monitored sales team members' workloads to meet customer needs.