Blessing Chidinma Odigili
Contact Centre Officer
Lagos
Summary
Enthusiastic Telemarketer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Telemarketing and training in Client Management Skill. Motivated to learn, grow and excel in Banking Sector.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Contact Centre Officer (Telemarketing)
Union Bank of Nigeria Plc
Ikeja
04.2019 - Current
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Resolved problems, improved operations and provided exceptional service.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Business Development Officer
Trulight Renewable Energy Limited
Lagos
03.2018 - 12.2018
- Delivered campaigns to solidify new client opportunities and generate new business.
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Kept meticulous client notes and updated account information in company databases.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
Sales Consultant
Veritas Homes and Properties
Lagos
08.2017 - 01.2018
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Provided sales and customer service assistance to walk-in traffic
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Bachelor of Science - Banking And Finance
University of Calabar
Calabar 11.2009 - 02.2015
Skills
- Telemarketing
Reading, Travelling and Meeting People
My Career goal is to initiate workable ideas & introduce required skills while open to learning more in achieving required organizational and personal goals
Timeline
Contact Centre Officer (Telemarketing)
Union Bank of Nigeria Plc
04.2019 - Current
Business Development Officer
Trulight Renewable Energy Limited
03.2018 - 12.2018
Sales Consultant
Veritas Homes and Properties
08.2017 - 01.2018
Bachelor of Science - Banking And Finance
University of Calabar
11.2009 - 02.2015
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