Vanessa Nkem Okoh

• Attended to Customers on phone and in the office, proffering solutions to technical/software problems and making sure they receive maximum satisfaction
• Introduced Customers of the bank to investment opportunities the bank has to offer and relating the benefits of these investment opportunities to them and had positive results on the number of customers willing to take the opportunity
• Provided exceptional customer service by managing inquiries, issuing debit cards, enrolling customers on bvn platform, and handling setup with 100% accuracy.
• Helped increase customer account openings by 70% by proactively reaching out and assisting customers with account setup
• Educated customers on bank services, contributing to increased product awareness and customer satisfaction.
• Provided on-site customer service, resolving inquiries and account setup at client locations, which improved customer convenience and loyalty.
• Registered 50% of new customers for BVN, ensuring compliance with regulatory standards.
• Distributed debit cards to 250 customers monthly, boosting product adoption.
• Delivered weekly reports on customer account growth, directly influencing branch performance metrics.
• Promoted bank investment opportunities to customers, generating an average increase of 70% in investment sign-ups.
• Customer Service Officer (Nov 2023 - June 2024)
• Addressed customer inquiries and issues, achieving a 100% customer satisfaction rate.
• Processed 500 new accounts monthly with 100% accuracy, contributing to the branch’s growth goals.
• Facilitated BVN enrollment for new clients, maintaining accurate data records for compliance.
• Handled incoming communication (emails and phone calls), responding within minutes to ensure timely customer support.
• Uploaded customer identification details to the system, maintaining organized and secure customer records
• Greeted walk-in customers into the bank
• Maintained a clean work space
• Kept customer’s records safe

• Addressed customer inquiries and issues, achieving a 100% customer satisfaction rate.

• Processed new accounts monthly with 100% accuracy, contributing to the branch’s growth goals.

• Facilitated BVN enrollment for new clients, maintaining accurate data records for compliance.

• Handled incoming communication (emails and phone calls), responding within minutes to ensure timely customer support.

• Uploaded customer identification details to the system, maintaining organized and secure customer records

• Conducted regular monitoring visits to 1,500 beneficiaries across settlements, assessing program impact and ensuring alignment with project goals.
• Oversaw entrepreneurship training sessions for beneficiaries, supporting skills development and economic self-sufficiency within the community.
• Delivered comprehensive weekly reports to the Project Officer, summarizing key activities, challenges, and successes to enhance project tracking and effectiveness.
• Facilitated and officiated peer mentorship trainings for adolescents in settlements and host communities, fostering youth empowerment and personal growth.
• Led focus group discussions with beneficiaries to gather insights on success stories and challenges, providing actionable solutions to help improve their livelihoods.