Hi, I’m
Chinonso Mazi
Calabar
Summary
Friendly Help Desk Technician with 8+ years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Results-driven IT professional with notable success in planning, analysis and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in Cybersecurity Analyst.
Overview
7
years of professional experience
1
Certificate
Work History
LDO Systems
Help Desk Technician
03.2023 - 02.2024
Job overview
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided basic end-user troubleshooting and desktop support.
- Researched product and issue resolution tactics to address customer concerns.
- Walked individuals through basic troubleshooting tasks.
- Configured hardware and granted system permissions to new employees.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
DaveTech
Computer Repair Technician
09.2016 - 03.2018
Job overview
- Researched and identified computer problems and advised staff and clients on action plans.
- Disassembled computers to perform diagnostics and check for repair needs.
- Refurbished used computers and technological equipment, saving companies money.
- Wrote reports on computer statuses and maintenance jobs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Maintained office PCs, networks, and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners.
- Maintained 20 company computers by troubleshooting and performing needed repairs.
Education
University of CalabarCalabar, Cross River State, Nigeria
Bachelor of Science from Computer Science
07.2025
Cisco Online
No Degree from Cybersecurity Analyst
02.2024
Skills
- Remote System Analyst
- Network Infrastructure Monitoring
- Network Security
- Patch Management
- Security Planning
- Qualys Cloud Platform
- Software Installation
- System Upgrades
- Performance Optimization
- Software Configuration
- Virus Removal
Certification
- Certified Junior Cybersecurity Analyst, Cisco - February 27, 2024
Languages
English
Advanced
C1
Accomplishments
- Educated staff on cybersecurity to prevent countless Social Engineering attacks
- Phishing and spear phishing were prevented
- Setup routers and internet connections
Timeline
Help Desk Technician
LDO Systems
03.2023 - 02.2024
Computer Repair Technician
DaveTech
09.2016 - 03.2018
University of Calabar
Bachelor of Science from Computer Science
Cisco
No Degree from Cybersecurity Analyst
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