Taofiqat Sanusi
Ojodu
Summary
Experienced customer service professional with a demonstrated ability to provide outstanding support and deliver effective solutions. Collaborative team player with a high level of adaptability. Skilled in conflict resolution, communication, and customer relationship management, fostering positive interactions and long-lasting connections. Recognized for reliability and flexibility in meeting evolving needs, consistently exceeding expectations in delivering exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Compliance Officer
PalmPay Limited
03.2023 - 10.2024
- Established compliance protocols to enhance customer interactions.
- Decreased compliance-related customer complaints by 40% using proactive communication.
- Trained staff on compliance and customer service best practices.
- Served as a liaison to address compliance-related inquiries.
- Reduced new account processing time by 30% while ensuring regulatory compliance.
- Developed new service protocols that increased client trust.
Customer Service Representative
BBT Merchant
02.2021 - 02.2022
- Served as the first point of contact for customer inquiries, providing timely resolutions and fostering positive relationships
- Achieved a customer satisfaction rating of over 90% through effective communication and problem-solving skills
- Implemented a new tracking system for customer inquiries that improved response times by 40%
- Trained new staff on customer service protocols, contributing to a cohesive team environment focused on excellence
Education
Advanced Business Foundation -
Nexford University
07-2024
Bachelor of Science - Microbiology
University of Ilorin
08.2021
Skills
- Customer Service Excellence
- Communication
- Time Management
- Analytical Skills
- Project Management
- Health and Safety Compliance
- Microsoft Excel
- Customer Relationship Management Software
- Project Management Tools
- Communication Platforms
- Document review
- Auditing processes
Additional Information
- Participated in Bodwell's University Summer Programs at the University of British Columbia, University of Victoria and Whistler, BC, Canada (08/14)
- Attended Leadership summit on Opportunities for Youths in Global Revolution at Nigerian Association of Life Sciences Students, University of Ilorin (06/19)
Certification
- Project Management Professional (PMP)- Exford Global Consult.
- Customer Service Relationship Management (CSRM)- Exford Global Consult.
- Business Analytics with Excel- Simplilearn.
- Introduction to Data Analytics Certificate- Simplilearn.
- Agile Scrum Master Certificate- Simplilearn.
Languages
English
Native language
English
Proficient
C2
Timeline
Compliance Officer
PalmPay Limited
03.2023 - 10.2024
Customer Service Representative
BBT Merchant
02.2021 - 02.2022
Bachelor of Science - Microbiology
University of Ilorin
Advanced Business Foundation -
Nexford University
Similar Profiles
Olumide LawalOlumide Lawal
Chargeback Analyst at PALMPAY LIMITEDChargeback Analyst at PALMPAY LIMITED
Abiodun AdeoyeAbiodun Adeoye
CHARGEBACK ANALYST at PALMPAY NIGERIA LIMITEDCHARGEBACK ANALYST at PALMPAY NIGERIA LIMITED
Jerome Michael SalakaJerome Michael Salaka
Head Sales & Growth at PALMPAYHead Sales & Growth at PALMPAY