Abiodun Adeoye
Chargeback Specialist
Lagos,Lagos
Summary
Detail-oriented and knowledgeable professional advanced in chargeback disputes management. Delivers timely information to stakeholders to maximize business results. Thorough in reviewing financial decisions and recommending solutions based on sound data and good practices.
Overview
4
4
years of professional experience
Work History
CHARGEBACK ANALYST
PALMPAY NIGERIA LIMITED
Lagos
09.2022 - Current
- RResolved disputes by processing refunds and debits to cardholders or merchants.
- Identified fraud and reported suspected cases to appropriate contact.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Documenting all aspect of chargeback process, including identifying parties involved, summarizing facts of dispute cases, and recording decisions made on each case.
DISPUTE RESOLUTION OFFICER
GUARANTY TRUST HOLDING COMPANY PLC
08.2020 - 09.2022
- Increased disputes resolution timeline by 40% by Implemented online customer service processed to promote positive and consistent user experience ensuring brand loyalty and customer experience management.
- Collaborated with user interface design staff to define and determine product requirements based on POS dispute management
- Developed and maintained courteous and effective working relationships.
- Handled customer’s inquiries and concerns via different dispute resolution platforms.
- Proved successful working within tight deadlines and fast paced atmosphere.
- Conducted trainings and self-development for new intakes on chargebacks disputed resolutions
- Completing paperwork, recognizing discrepancies and promptly addressing for resolution.
TRANSACTION OFFICER
GUARANTY TRUST HOLDING COMPANY PLC
10.2019 - 07.2020
- Examine financial data and records to collect important details and verify calculations.
- Customer service operations
Education
Bachelor's Degree - ACCOUNTING
Southwestern University, Nigeria.
Ogun State 04.2001 -
Skills
Organization and TimeAnalytical and Critical ThinkingOrganizationProblem-Solving
Financial Management
Analytical reasoning
Statutory Reporting
Budgeting
Organization and Time Management
Accomplishments
- Collaborated with the tech team in the development of Application Programming Interface to automate some of our manual process of operation which helped in achieving over 70% reduction in our turnaround timeframe for disputes resolutions.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
CHARGEBACK ANALYST
PALMPAY NIGERIA LIMITED
09.2022 - Current
DISPUTE RESOLUTION OFFICER
GUARANTY TRUST HOLDING COMPANY PLC
08.2020 - 09.2022
TRANSACTION OFFICER
GUARANTY TRUST HOLDING COMPANY PLC
10.2019 - 07.2020
Bachelor's Degree - ACCOUNTING
Southwestern University, Nigeria.
04.2001 -