OLUFEMI OLUYOMI

1.) Monitor all banks Network connections for up/down events, packet losses, high response times etc.

2.) Carry out first and second level troubleshooting of Network incidents.

3.) Review incidents and flag/escalate recurrent ones as Problems.

4.) Escalate and follow up of 3rd party vendors for further troubleshooting and resolution of faults.

5.) Generate and send daily, weekly and quarterly Link status reports.

6.) Coordinate inventory control for Network Devices, replace faulty network devices.

7.) Coordinate the backup of Network Devices Configurations

8.) Research and suggest improvement initiatives with regards to Network Operations.

9.) Coordinate New Branch Network Setup (design, link deployment, configuration and deployment of network equipments).

10.) Provides first level network and communication support to users and partners within the SLA period.

11.) Maintain routine network and communication systems support; investigates, resolves and/or escalates network and communication issues of significance.

12.) Respond to calls and mail, and provide phone support where needed.

KEY ACHIEVEMENTS

1.) Integrated the network at the bank's Experience center at Maryland, Ikota, Portharcourt.

2.) Achieved 99.9% resolution of escalations made against over 250 locations i managed.

3.) Achieved 100% uptime of devices monitored and resolution made during Night duties and Weekend duties.

4.) Resolved 100% of cases logged against my team on service desk( The branch platform for logging issues).

5.) SDWAN locations troubleshooting are achieved and comfortable work are done around the platform.

1.) Served in Business Banking as Relationship Officer.

2.) Sell products within the space of the department, Upsell and cross sell the products.

3.) Grow deposit of the bank to increase Liability and also NRRF

4.) Grow the risk asset of the bank and also reduce the cost of fund.

5.) Ensures the existing customers are retained by attending to all their complaints in due time.

6.) Prepare MT940, statement and all necessary solution to customers as and when due.

KEY ACHIEVEMENTS

1. Achieved 111% on CASA average and CASA growth target
2. Achieved 130% on Total Deposit average and Total Deposit growth target
3. Achieved 65% on NRFF Target
4. Achieved 87% on Revenue target
5. Achieved 50% on new account sign on and reactivation.

1.) Did wiring job, electrical troubleshooting, electrical repair, network troubleshooting and repair and most faculties in the University.

2.) Monitored links on our PRTG monitoring tools for escalation and resolution purposes.

3.) Configured and deployed point to point radio from our base to departments with the campus.

4.) Daily review of our service at the locations we deployed service.

KEY ACHIEVEMENT

1.) Worked has the supervising IT for one arm of the school where I troubleshoot and solved network problems.

2.) Ensured uptime and maintained stable Utilization of bandwidth

3.) Deployed radio, rigged mast, configured radio and setup an internet system.

1.) Served as the leader of the IT student in the firm, coordinating the IT and allocating them to perform their various duty daily.

2.) Marked Eko secondary school exam which was at project data sciences got during my internship.

3.) Worked with the firm engineer at WAEC office Lagos on their machine.