Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
SoftwareEngineer
UNUAFE FAITH WINIFRED

UNUAFE FAITH WINIFRED

Lekki,10011

Summary

Experienced IT specialist with expertise in fiber optics, network support, and hardware troubleshooting. Consistently delivers customer satisfaction and maintains a strong work ethic. Proven track record of success in the Telecommunication industry. Exceptional teamwork abilities consistently exceed employer expectations and company goals. Loyal and resourceful professional dedicated to delivering exceptional results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

NETWORK SUPPORT ENGINEER

AIRTEL NIGERIA
10.2023 - Current
  • Change management monitoring for 1st level service restorations
  • Be able to ensure Adherence to all process
  • To execute activities and routines according to schedules defined by shift Team Lead
  • Sending /Receiving / Follow up with escalated / pending report sent to delivery
  • Incident management, Fault Isolation/Escalation, proactive Management
  • Provide remote support to FSE on site
  • Network performance/ configuration planning and Links Monitoring
  • Ticketing, escalations of alarms and resolution using CRM system
  • Ensure Management escalation and updates of critical /Major network problem per the notification and escalation process.

Network Support Engineer

Estream Networks
06.2021 - 01.2023
  • Maximizing network performance through 24/7 proactive monitoring and troubleshooting
  • RMS Report Analysis, Alarm Simulation and communication management
  • Incident management, Fault Isolation/Escalation, proactive Management
  • Provide remote support to FSE on site
  • Network performance/ configuration planning and Links Monitoring
  • Ticketing, escalations of alarms and resolution using CRM system
  • Run daily and weekly management report on network event and activities as well as tracking escalations and other key performance indicators and ensure all customers SLAs are met
  • Close coordination with internal functions, partners and 3RD Parties contractors for all networks and customer’s maintenance installations related activities
  • Ensure issues are escalated appropriately and sending timely update /RCAs to customers
  • Provide a restoration path for the circuits affected during any major downtime and arrange scheduled upgrades and investigate faults in the network.

NYSC INTERN

ESTREAM NETWORK
03.2021 - 03.2022
  • Investigate customer’s claims and ensured said escalations are resolved within the shortest time possible
  • Attend to customer requests, enquires and complaints via mails and calls
  • Link monitoring
  • Customer Relationship Management
  • Email client
  • Documentation.

CUSTOMER EXPERIENCE EXPERT

BARBINTIN MEDICAL CENTER
01.2016 - 01.2017
  • Attend to pentice enquiries
  • Call clients to schedule appointment also follow up on visit
  • Assist with payroll and employee scheduling
  • Call log phone message into computer system, mailing clients and staffs
  • Scheduling equipment maintenance and order supplies.

Education

HND, Computer science -

OSUN STATE COLLEGE OF TECHNOLOGY
Esa-oke, Osun State

Skills

Certification

  • ITIL4, Information Technology Infrastructure Library
  • Cisco Certified Networking Professionals (CCNP) In View
  • Project Management Professional, institute of Professional Studies
  • Cisco Certified Associate (CCNA) In View

Personal Information

Title: Performance Analyst/Service Support Analyst/Officer/Network Support Engineer

References

  • Engineer Pastor Williams Aluko (RCCG), 08066873082
  • Mrs. Adebanwo Margret. U (DSTV Nuvox manager), 07030788227

Timeline

NETWORK SUPPORT ENGINEER

AIRTEL NIGERIA
10.2023 - Current

Network Support Engineer

Estream Networks
06.2021 - 01.2023

NYSC INTERN

ESTREAM NETWORK
03.2021 - 03.2022

CUSTOMER EXPERIENCE EXPERT

BARBINTIN MEDICAL CENTER
01.2016 - 01.2017

HND, Computer science -

OSUN STATE COLLEGE OF TECHNOLOGY

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