Olajumoke Akinwale
Front End Developer | Customer Support | Inventory Management | HR Generalist Associate
Lagos,LA
Summary
Creative and self-starting individual with proven communication, and problem-solving skills. Experienced working in a fast-paced, collaborative environment. Skilled in basic web technologies, proficient in the use of Microsoft applications, highly organized, team-oriented, detailed, passionate about usability and quality assurance. Well-versed in Scrum and Agile.
Overview
2
2
Certifications
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Technical Customer Service Representative
Tizeti Network Limited
Lekki, Lagos
08.2019 - Current
- Handled over 90 calls per shift activating customers' subscription, and resolving internet connectivity issues.
- Resolved internet connectivity issues via trouble tickets with 80 customers daily.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on customer's internet problems.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Designed a prototype that added customers' address to the company's customized database. This was then implemented by the research & development team, and has helped reduce the phone handling time by 40%.
- Logged in all customer's complaint on CRM software for easy reference.
Direct Sales Agent
Zedvance Limited
Broad Street, CMS, Lagos
10.2018 - 07.2019
- Met customers in homes and businesses to discuss and demonstrate products.
- Reviewed customer's statement of account, loan history and competitor actions to adjust strategies and achieve sales goals.
- Served customers with knowledgeable, friendly support at every stage of their loan application.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Generated over 200 leads via LinkedIn platform.
Automobile Salesperson
Jovids Automobile Limited
CMD Road, Lagos
01.2017 - 09.2018
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Outlined sales, warranty and service procedures.
- Demonstrated vehicles and features, and conduct test drives.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Created an online presence for the company on Google Map which has helped in getting customer's feedback via reviews.
Industrial Training Student
Platform Petroleum Limited
Ozumba Mbadiwe VI, Lagos
04.2013 - 07.2021
- Handled purchasing orders for maintenance and replacement of hardware devices.
- Designed HSE Safety signs for the company using Microsoft Powerpoint which was immediately adopted by the HSE department.
- Performed data-entry work daily using Microsoft Excel as assigned by the team lead.
- Gave a daily report of experience gained to the supervisor.
- Assisted in creating email for new employees.
- Assisted in troubleshooting internet connectivity issues within the company.
Education
MBA - Doing Business Across The World
02.2021 - Current
Bachelor of Science - Computer Science
09.2009 - 12.2014
Skills
Basic Web Technologies: HTML , CSS, Javascript
Technical Skills : Microsoft Office [Word, PowerPoint, Visio, Project, PowerApps]
Technical Skills : Troubleshooting , Computer Networking ,
Soft Skills: Self-starting, Creative , Organized , Proactive, Detailed, Adaptable, Team Player, Problem-solving
Certification
Cisco Certified Network Associate (CCNA)
Timeline
Certified Front End Developer [W3schools]
03-2021
Nexford University - MBA, Doing Business Across The World
02.2021 - Current
Technical Customer Service Representative - Tizeti Network Limited
08.2019 - Current
Direct Sales Agent - Zedvance Limited
10.2018 - 07.2019
Automobile Salesperson - Jovids Automobile Limited
01.2017 - 09.2018
Industrial Training Student - Platform Petroleum Limited
04.2013 - 07.2021
Federal University Of Technology - Bachelor of Science, Computer Science
09.2009 - 12.2014