Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Suleiman Balogun

Lagos,LA

Summary

Dynamic Account Manager with a proven track record at INLAKS LTD, excelling in client relations and issue resolution. Enhanced client satisfaction through proactive communication and exceptional service, achieving high retention rates. Skilled in documentation and reporting, fostering trust and loyalty among stakeholders while driving team productivity through effective collaboration.

Diligent Customer service representative with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

12
12
years of professional experience

Work History

Account Manager

INLAKS LTD.
12.2015 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Managed approximately 50 incoming call, email per day from customers.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Improved overall team productivity by implementing best practices in organization and time management.

Assistant Manager

Blue Well Oil, Power and Gas LTD
03.2013 - 09.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed approximately 40 incoming calls, emails per day from customers

Education

MBA - Management

Ajayi Crowther University Oyo
Oyo
12-2021

Bachelor of Science - Sociology

University of Ilorin
Ilorin, Kwara State
06-2011

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Goal oriented
  • Issue resolution
  • Customer relationships
  • Goals and performance
  • Documentation and reporting
  • Client rapport

Timeline

Account Manager

INLAKS LTD.
12.2015 - Current

Assistant Manager

Blue Well Oil, Power and Gas LTD
03.2013 - 09.2015

MBA - Management

Ajayi Crowther University Oyo

Bachelor of Science - Sociology

University of Ilorin

Similar Profiles

CREATE PROFILE
Suleiman Balogun