Muyiwa Mcdede

I worked here during summer of 2019, as an intern in FBN insurance in the IT department. I had the opportunity to gain hands-on experience and expand my knowledge in the dynamic field of computer science, While working alongside a team of seasoned professionals, i also had the opportunity to be an active member and contribute to various projects and tasks, such as software development, system maintenance, troubleshooting, and data analysis. The internship role provided me with invaluable exposure to real-world applications of computer technologies, which allowed to refine my skills in system maintenance, troubleshooting, Hardware maintenance & problem-solving abilities. Through dedicated mentorship and guidance, I had the privilege of learning from experts in their respective fields while actively contributing to the development of cutting-edge solutions.

Below is a list of activities i was tasked with.

• Maintained documentation and resources regarding problem resolution for reference in future instances.
• Resolved computer and system networking problems to maintain user productivity.
• Monitored hardware, software and peripheral performance against organizational expectations.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
• Tracked issue resolution policies to maintain compliance with internal standards.
• Generated reports to track performance and analyze trends.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.
• Installed and configured operating systems and applications.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Diagnosed and troubleshot hardware, software and network issues.
• Developed and implemented preventive maintenance procedures.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices, and software to set up work stations for employees.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Offered assistance in implementing and developing training programs.
• Helped streamline repair processes and update procedures for support action consistency.
• Monitored system performance to identify potential issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Configured and tested new software and hardware.
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.

I worked here again in the same position, this time around as a compulsory SWIES program from my university. I had the opportunity to work more independently due to already having experience from the previous year. I had the opportunity to further my skills and gain more knowledge.