Ezekiel Olushola Owolabi

➢ Build and maintain strong relationships with merchants, corporate businesses and financial institutions.

➢ Lead and manage a team of operations staff to ensure effective performance and adherence to operational procedures.

➢ Address merchant inquiries, concerns, and issues promptly and effectively.

➢ Implement process and improve existing operational efficiency and effectiveness.

➢ Allocate resources, including personnel and equipment, to optimize operational outputs and meet organizational goals

➢ Collaborate with the team to identify opportunities for improving merchant satisfaction and oversee the day-to-day operational activities.

➢ Address operational issues and challenges as arising, and working with the team to develop and implement solutions

➢ Implement and optimize processes to enhance efficiency and productivity.

➢ Generate operational reports, analyze data, and prepare recommendations for improving operational processes and performance.

➢ Manage operational projects and initiatives to achieve specific objectives or deliverables.

➢ Facilitate clear and effective communication within the team and with other departments to ensure smooth operations and coordination.

➢ Ensure team members are trained and equipped to deliver exceptional service.

➢ Regularly assess and analyze team performance against established metrics.

➢ Implement strategies to achieve and exceed performance goals working with line manager.

➢ Work and collaborate with team lead with cross-functional teams, including sales, marketing, and technology, to achieve common goals.

➢ Conduct training sessions for team members to enhance their skills and knowledge.

➢ Generate regular reports on team performance, key metrics, and merchant feedback.

➢ Address escalated issues and find effective resolutions.

➢ Ensure compliance with regulations, standards, and quality requirements relevant to the operation, and maintaining high quality standards.

• Providing technical support to the Business Owners (BO)
• Prompt issue resolution and escalation of downtime
• Monitoring of Business Ownerss sales performance & transaction report generation.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Kept detailed records of daily activities through online customer database.
• Informed customers of promotions to increase sales productivity and volume.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Consulted with businesses to supply accurate product and service information.
• Maintained current knowledge of evolving changes in marketplace.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Contributed to team objectives in fast-paced environment.
• Boosted customer satisfaction through timely resolution of issues and proactive communication.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Built relationships with customers and community to promote long term business growth.

• Computation of thousands of Data on google sheet
• Cleaning & Sorting of data
• Analyzing and Data Reporting

• Data analysis using statistical techniques and provide ongoing reports
• Daily sales report analysis of over 100,000 daily transaction volume for measuring sales trend from time to time
• Develop and implement databases, data collection systems, data analytic and other strategies that optimize statistical efficiency and quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Work with management to prioritize business & information needs
• Locate and define new process improvement opportunities using analytical method to increase reveniw by 25%

• Communicating with upper management to develop strategic operations goals
• Data and report management (Produce daily Sales report and analysis)
• Creation and management of spreadsheets with large numbers of figures
• Monitoring operational performance of both internal and external service providers
• Downtime escalation, follow ups and resolution within SLA
• Operational management of DSP products and prompt escalation of any issue.

• Data Entry and Validation
• Sorting, Scanning, Indexing and Management of thousands of Documents
• Digitalization of over 50,000 hard copies by the use of Electronic Document Management Solution(EDMS)
• Perform document control and quality management activities
• Perform regular backups to ensure data preservation
• Keep current hard copies and file supersede versions
• Manage archive activities for controlled documents and validation of files.

• General coordination of online test
• Electronic Screening of Candidates for Unilorin Post UME
• Biometrics screening of candidates to avoid impersonation.

• Computer hardware and software sales
• Trouble shooting of malfunctioned system hardware
• Replacement of damaged hardware and fixing of faulty parts
• Components Installations of OS and other related software.