OKAFOR EMILIA NNENNA
OSHODI/ISOLO,LA
Summary
Enthusiastic and skilled Clerk knowledgeable about shipping and receiving, inventory management and carrier relations. Focused on accurate recordkeeping and materials movement for reliability and speed. Experienced with database and word processing software.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Inventory Operator
Botosoft Technologies Limited
01.2016 - Current
- Successfully managed customer returns, ensuring accurate documentation and prompt restocking of returned items.
- Supported continuous improvement initiatives by providing valuable input on process enhancements based on firsthand experience as an Inventory Operator.
- Contributed to loss prevention efforts with diligent monitoring of inventory movement and identifying potential risks or discrepancies early on.
- Consistently met or exceeded performance metrics related to order processing, shipping, and receiving tasks.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed stock inventories to identify and address issues negatively impacting controls.
Customer Care Representative
Botosoft Technologies Limited
03.2021 - 07.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Inventory Officer ( National Youth Service Corps)
Botosoft Technologies Limited
11.2014 - 10.2015
- Streamlined the procurement process for efficient ordering, tracking, and receiving of products.
- Implemented robust inventory management software to enhance visibility, control, and data accuracy in realtime.
- Assisted in budget preparation by providing accurate forecasts of required inventory levels for upcoming periods.
- Served as primary point of contact for inventory-related inquiries from internal and external stakeholders, providing timely and accurate information.
- Completed physical inventory counts each month.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Personal Assistant
Access Bank Head Office
03.2011 - 02.2014
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
Computer Typist (Industrial Training)
Enugu State Ministry Of Justice
01.2010 - 01.2011
- Expedited data entry tasks with efficient typing speed and accuracy.
- Managed sensitive information by maintaining strict confidentiality, supporting the integrity of the organization.
- Maintained professionalism when handling confidential information as per company policies.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Improved department workflow through consistent completion of assigned tasks within given deadlines.
- Consistently met deadlines for typed reports, contributing to a productive work environment.
Education
Higher National Diploma - Office Technology And Management (OTM)
Institute of Management And Technology (IMT)
Enugu, Enugu State, Nigeria11.2013
Skills
- Pallet Jack Handling
- Shipping and receiving
- Warehouse Operations
- Cycle counting
- Inventory software proficiency
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Maintaining stock levels
- Inventory Reconciliation
- MS Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Participated in the just concluded CIVAPERMS project 2024 as a packaging Supervisor.
- Participated in the concluded CIVAPERMS project 2023, Quality Assurance (QA) Supervisor.
- Participated in the concluded CIVAPERMS project 2022 packaging Supervisor.
- Participated in the concluded CIVAPERMS project 2021, packaging Supervisor.
- Participated in the concluded CIVAPERMS project 2020, packaging Supervisor.
- Participated in the concluded CIVAPERMS project 2019, Mobile handheld QA.
Certification
- Certificate of Completion warehouse management in Logistic & Supply Chain management, udemy - 2023.
- Certificate of Completion on Inventory Management, udemy - 2022
- Customer Relationship Management (CRM), udemy - 2022
- Customer Care Specialist, linkedin learning - 2020
- Operation Management Certificate, Alison - 2019
- Air Ticketing and Reservation (ATR), Universal School of Aviation - 2017
- Higher National Diploma (HND), Institute of Management & Technology (IMT) Enugu - 2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Care Representative
Botosoft Technologies Limited
03.2021 - 07.2022
Inventory Operator
Botosoft Technologies Limited
01.2016 - Current
Inventory Officer ( National Youth Service Corps)
Botosoft Technologies Limited
11.2014 - 10.2015
Personal Assistant
Access Bank Head Office
03.2011 - 02.2014
Computer Typist (Industrial Training)
Enugu State Ministry Of Justice
01.2010 - 01.2011
Higher National Diploma - Office Technology And Management (OTM)
Institute of Management And Technology (IMT)
Similar Profiles
FLORENCE OMUSUTIA OMOLOFLORENCE OMUSUTIA OMOLO
Administrative and Project Assistant at Botosoft Technologies LimitedAdministrative and Project Assistant at Botosoft Technologies Limited
CHINWE BENEDICTCHINWE BENEDICT
HR Assistant at Botosoft Technology LimitedHR Assistant at Botosoft Technology Limited
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited