Mary Elabor
South West,Ibadan-Nigeria
Summary
Personable and dedicated customer service relationship manager with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Hermosabodyworks
Ibadan , Nigeria
09.2020 - 10.2020
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
Sales Service Manager
Exemplary Ideas and Solutions
Lagos, Nigeria
06.2014 - 09.2020
- Participated in team meetings discussing strategy changes or upcoming initiatives.
- Managed all aspects of the sales process from generating leads to closing deals.
- Reviewed inventory levels regularly to adjust purchasing needs accordingly.
Marketing Executive
American International Insurance Company
Lagos, Nigeria
01.2010 - 01.2012
- Produced weekly reports on key performance indicators related to marketing initiatives.
- Maintained an up-to-date database of customers' contact information.
- Generated leads through direct mailers or other outreach methods like cold calling or emails.
Education
Bachelor of Science - Industrial And Labour Relations
03-2006
High School Diploma -
01-1996
Skills
- Communication skills
- Problem-solving skills
- Empathy and active listening
- Patience and calmness
- Product knowledge
- Time management
- Adaptability
- Positive attitude
- Attention to detail
- Conflict resolution
- Technical skill
Hobbies
Music
Travelling
Counselling
Volunteering
Cooking
Languages
English
First Language
Timeline
Customer Service Manager - Hermosabodyworks
09.2020 - 10.2020
Sales Service Manager - Exemplary Ideas and Solutions
06.2014 - 09.2020
Marketing Executive - American International Insurance Company
01.2010 - 01.2012
Olabisi Onabanjo University - Bachelor of Science, Industrial And Labour Relations
Yejide Girls Grammar School - High School Diploma,
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