Summary
Overview
Work History
Education
Skills
Affiliations
Work Availability
Certification
Interests
Timeline
CustomerServiceRepresentative

Lola Olaosebikan

Gbagada

Summary

Customer service professional skilled in providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Exceptional communication and problem-solving skills with the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Megalectris Limited
Lagos, Nigeria
01.2020 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

Data Analyst - Data Analysis/Project Management

Primo Academy
Lagos, Nigeria
08-2024

Certified Virtual Assistant - Virtial Assistant

Alx Africa
Lagos. Nigeria
06-2024

Bachelor of Science - Chemistry

University of Lagos
Lagos, Nigeria
01-2014

Skills

  • Virtual Assistant
  • Data Collection
  • Project management abilities
  • Customer Relations
  • Business development understanding
  • Customer Relationship Management (CRM)
  • Courteous demeanor
  • Microsoft Office expertise
  • Calendaring
  • Administrative Support
  • Spreadsheets
  • Adaptive team player

Affiliations

  • Volunteer Work: I Regularly participate in community service or charity events.
  • Fitness and Wellness: I am regularly involved in fitness activities such as running and visiting the gym, as I consider my physical health and well-being to be very important.
  • Professional Development: I Attend workshops, webinars, or online courses related to your field, illustrating a dedication to my continuous learning and career growth.
  • Travel and Exploration: I Love to Experience different cultures and environments through travel, showcasing adaptability and a broad perspective on life.
  • Networking and Social Events: I Participate in industry-related networking events or social gatherings, which helps me to connect with others and build relationships.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

B.Sc Chemistry Science

Certified Virtual Assistance

Certified Data Analyst

Interests

Travelling

Reading

Timeline

Customer Service Representative

Megalectris Limited
01.2020 - 01.2024

Data Analyst - Data Analysis/Project Management

Primo Academy

Certified Virtual Assistant - Virtial Assistant

Alx Africa

Bachelor of Science - Chemistry

University of Lagos
Lola Olaosebikan