Emem Columbus
Customer Service Representative/Virtual Assistant
Lagos
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Customer Service Representative
FMNPLC
6 2021 - 1 2024
- Created a customer feedback survey that identified customer pain points and improved customer service
- Developed and implemented customer service standards that improved customer satisfaction by 80%
- Created a customer service dashboard that provided real-time customer service metrics
- Developed and maintained relationships with customers, resulting in a 79% increase in sales.
Customer Service Agent
M$D
03.2019 - 05.2021
- Developed and implemented process improvements that streamlined customer service operations and improved customer experience
- Resolved customer complaints quickly and effectively, resulting in a 95% reduction in customer attrition rate
- Conducted thorough investigations and gathered necessary data to provide accurate solutions to customer issues
- Provided technical support to customers, resulting in an 80% increase in resolution time
- Exceeded customer satisfaction targets by responding to inquiries within the SLA and resolving complex customer issues promptly.
Education
Business Administration -
Lagos State Polytehnic
08.2010 - 05.2012
Customer Service Customer Representatives (CSCR) - undefined
Digital Witch Acedemy
10.2023 - 05.2023
Skills
Customer Service
Timeline
Customer Service Customer Representatives (CSCR) - undefined
Digital Witch Acedemy
10.2023 - 05.2023
Customer Service Agent
M$D
03.2019 - 05.2021
Business Administration -
Lagos State Polytehnic
08.2010 - 05.2012
Customer Service Representative
FMNPLC
6 2021 - 1 2024
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