Chioma Ogbonna

• Client communication: Answering phone calls, emails, and in-person inquiries. Explaining the services offered by the immigration agency. Scheduling appointments and consultations with immigration consultants or lawyers.
• Client Support & Guidance: Assisting clients in understanding visa options, residency applications, and other immigration pathways (without giving legal advice unless qualified), and providing updates on case progress or document submissions, while following up with clients for pending documents or actions.
• Administrative Support: Maintaining and updating client records in the CRM, or case management system. Filing and organizing documents (digital and physical). Preparing basic forms and documents for review by legal staff, or case officers.
• Lead the Admissions and Marketing teams, ensuring that the department's objectives are met on time and on budget.
• Advise the team and established partners on admissions, student recruitment, and corporate marketing matters.

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• Present the various programs and services offered by the company's partner colleges to prospective students, and guide them through a process of career choices, educational options, entry requirements, and scholarships available.
• Develop, coordinate, and deliver outreach programs, including community workshops, education fairs, retreats, and related recruitment exercises.
• Analyze applications, assess student eligibility, and issue offer letters and pre-arrival information.
• Manage all aspects of the application process, including follow-up and conversions, and provide dedicated support to all enquirers and offer holders.
• Ensure timely and accurate inputting of inquiry and applicant data on the relevant database, and maintenance of office records.

• Addressed first-level customer inquiries to enhance service efficiency.
• Organized customer deposits to maintain accurate financial records.
• Collected feedback from existing clients to identify areas for improvement.
• Recorded and counted bulk funds deposited by customers into the bank.
• Documented customer account details electronically.