Kelechi Ariwodo
Relationship Manager
Kano,Kano
Summary
An experienced Relationship Manager with over 6 years of professional career experience and 4 years experience in Banking. Focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding Wealth management, customer portfolio management, sales and rendering professional service to ensure customer satisfaction at all times. Excellent reputation for resolving problems, good team building while driving overall organizational goal and program improvements.
Overview
3
3
Languages
2
2
Certifications
5
5
years of post-secondary education
6
6
years of professional experience
Work History
Relationship Manager
Union Bank Nigeria, Plc
Kano, Kano
12.2019 - 02.2021
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Manage new and existing relationships to ensure customer stickiness and improve the quality of customers' experiences.
- Ensure profitability of the Bank through effective management of assigned portfolio.
- Networked with business leaders and executives to identify clientele within local community.
- Worked with SME products team and the risk department to facilitate communication and deliver personalized solutions to customers.
- Educated clients on available technological tools, enabling development and implementation of solutions to achieve personal financial goals.
- Presented clients with financial and non-financial options to meet diverse demands.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Transcended requirements on consistent basis to satisfy customers.
Team Lead, Retail Sales
Ndackson and Co. Ltd. (Union Bank Nigeria, Plc)
Jimeta-Yola, Adamawa
07.2018 - 11.2019
- Scouting for and introducing team members to new markets to explore.
- Evaluated tem members skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Drove payroll customer acquisition to ensure higher profits through sales of personal loans.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Worked closely with the Group Head to solve problems and handle customer concerns.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Loan Sales Agent
Ndackson and Co. Ltd (Union Bank Nigeria, Plc)
Jimeta-Yola, Adamawa
02.2018 - 06.2018
- Introduced customers to the various loan products of the Bank.
- Sold loan products which would adequately meet the customer's needs to ensure effective utilization of the facility.
- Ensured customer satisfaction every time to show how much we value them.
Direct Sales Agent
Ndackson and Co. Ltd (Union Bank Nigeria, Plc)
Jimeta-Yola, Adamawa
04.2017 - 02.2018
- Sold the Bank's products to customers and established relationships for then with the Bank through opening accounts.
- Ensured customers transacted seamlessly through enrolling them on the Bank's technology tools to carry out their transactions.
Teacher
National Youth Service Corps (NYSC)
Jimeta-Yola, Adamawa
12.2015 - 11.2016
Sales Representative
Zain Nigeria
Aba, Abia
01.2010 - 02.2010
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics for sim sales.
Team Lead
Integrated Microfinance Bank Ltd
Enugu, Enugu
02.2009 - 11.2009
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Sold the Bank's products to customers within our various markets and established relationships with the Bank through account opening.
- Assisted customers to upscale their businesses through an effectively designed saving plan, micro loans and equipment leasing.
Office Assistant
Hac Global Servces Ltd
Lagos, Lagos
01.2008 - 12.2008
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Performed wide-ranging administrative, financial and service-related functions including purchase and delivery of products to clients.
- Created presentations and proposals for use in meetings, assisted in bookkeeping.
Education
Bachelor of Arts - History And Diplomatic Studies
University Of Port-Harcourt
Port-Harcourt 10.2010 - 05.2015
Skills
Wealth management offerings
Banking
Financial planning processes
Investment and Wealth Planning
Relationship building and management
Loans
New business generation
Customer portfolio management
Business relationship cultivation
Sales expertise
Strategic selling
Solution development
Written and verbal communication
Product knowledge
Mediation Skill
Advocacy Skill
Data Representation
Budget Peparation Skill
Research Skill
Accomplishments
- Designed a product for SME segments to meet customer needs which is currently in use by the Bank.
- Was appointed Payroll Champion for the North East Cluster to drive payroll acquisition.
- Designed 4 products for retail segment which is currently being evaluated.
Certification
Bureau for Global health Environmental management Process Training - USAID
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Referees
Mr. Paul Aseme
Regional Head, North, SME Banking
Union Bank Nigeria, PLC
08033024039
poaseme@unionbankng.com
Ms. Mariam Ibrahim
Team Lead, SME Kano Cluster
Union Bank of Nigeria, PLC
Kano Cluster, Kano
08069672613
maribrahim@unionbankng.com
Mr. Christopher Kwasi
Head, Sales and Distribution,
Yola Electricity Distribution Company, Yola
08068268273
chris1kwasi@gmail.com
Ms. Joy C. Michael-Oti
Group Head, Apapa 2 Retail Cluster,
Union Bank of Nigeria, PLC
07088167020
jcmichael-oti@unionbankng.com
Timeline
Professional Conduct and Ethics Certification - The Chartered Institute of Bankers of Nigeria
05-2020
Relationship Manager
Union Bank Nigeria, Plc
12.2019 - 02.2021
Team Lead, Retail Sales
Ndackson and Co. Ltd. (Union Bank Nigeria, Plc)
07.2018 - 11.2019
Loan Sales Agent
Ndackson and Co. Ltd (Union Bank Nigeria, Plc)
02.2018 - 06.2018
Bureau for Global health Environmental management Process Training - USAID
07-2017
Direct Sales Agent
Ndackson and Co. Ltd (Union Bank Nigeria, Plc)
04.2017 - 02.2018
Teacher
National Youth Service Corps (NYSC)
12.2015 - 11.2016
Bachelor of Arts - History And Diplomatic Studies
University Of Port-Harcourt
10.2010 - 05.2015
Sales Representative
Zain Nigeria
01.2010 - 02.2010
Team Lead
Integrated Microfinance Bank Ltd
02.2009 - 11.2009
Office Assistant
Hac Global Servces Ltd
01.2008 - 12.2008