Relationship Management
MARWA ALI MANSOUR
Business Development Manager And Administration
Summary
An experienced Business Development and Relationship Managment Personal with over 9 years of relevant working experience in Real Estate and Oil and Gas. Seeking for new challenges to leverage years of experience, exposure, excellent sales and communication skills, and sound client relationship skills to improves sales, customer satisfaction and operational efficiency. Seeking and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Relationship Manager
SAKAN COMPANY LIMITED, OMAN
Muscat, Oman
08.2022 - Current
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Worked with sales technical departments to facilitate communication and deliver personalized solutions to customers.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Achieved client satisfaction and loyalty by establishing collaborative relationships, facilitating needs assessment.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Assistant Sales Manager
Alargan Towell LLC, al
Muscat, Oman
01.2019 - 08.2022
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed and motivated sales team to increase revenue 50% .
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Coached sales team both collectively and individually to help each employee achieve monthly goals.
- Developed monthly team action plans and monitored progress.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Designed innovative market strategy to boost market penetration, increasing operating profit margin 60% in 2019
- Researched new products and services to drive revenue and support short- and long-term strategies.
- Generated sales report to help upper management make effective decisions and sales plans.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
Senior Sales Consultant
PROFICIENCY, Alargan Towell LLC. & Telal al
Muscat
01.2017 - 01.2019
- Generated new business through effective prospecting, telemarketing, territory planning and relationship building.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Provided high level of tailored service to each and every customer, which helped to build lucrative, lasting partnerships.
- Boosted sales through effective management of [Number] customer accounts and promotion of latest product.
- Developed targeted business plans to surpass sales goals by [Number]% and earn [Number]% of venture capital funding goal.
- Created sales presentations to highlight product benefits and enhanced bottom-line profits.
- Multiplied revenue from $[Amount] to $[Amount] and effectively negotiated and authored key national contracts with Fortune 100 clients.
- Utilized [Software] system to track activities and set appointments.
- Identified and resolved issues regarding sales and business strategy.
- Exceeded customer requirements with accurate and deliverable solutions.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
- Utilized extensive communication and interpersonal skills to reach out to prospective leads through cold calling.
- Cultivated existing customer relationships and built rapport with new clients using extensive product knowledge and 24-hour return call policy.
- Evaluated clients' needs and created plan of action to provide solutions.
Help Desk Engineer
Total Energies
Sanaa, Yemen
01.2015 - 01.2015
- Exploration & Production Yemen
- Providing Email and calling support for users from all departments, approximately 4000 users of all departments
- Providing Remote-Access based assistance
- Providing configuration support for all staff and departments
- Providing software and general computing troubleshooting
- Enterprise software installation for staff
- Escalating software issues to vendor software support
- Overviewing general software and hardware maintenance.
Logistics Support
Total Energies
Sanaa
01.2012 - 01.2014
- Organized purchase and delivery of materials needed for various contracts.
- Produced weekly status reports detailing logistic operations and problems.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
AL AMJAD INTERNATIONAL SCHOOL
SAN'A, YEMEN 04.2002 - 04.2005
Bachelor of Science - Information Systems
LANCASTER UNIVERSITY
UNITED KINGDOM 04.2007 - 04.2010
Skills
Business relationship cultivation
Fluent in English and Arabic
Service support
Wealth management offerings
Investment and Wealth Planning
Customer portfolio management
New business generation
Relationship building and management
Financial planning processes
Written and verbal communication
Client Relationships
Wealth Management
Solution development
Business Development
Risk management
Strategic selling
Sales expertise
Financial Advising
Certification
BRMP - Business Relationship Management Professional
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 12 staff members.
- Achieve the sale of more than 30 housing units bringing a revenue of more than 1million Omani Riyals within one year.
- Achieved multiple guaranteed return of investments (ROIs) agreements with more than 20 investors
Affiliations
- Toastmasters
- Project Management Institute
Additional Information
Nationality: American and Yemeni
Interests
Skill Acquisition
Horse Riding
Management and Adminstration
Cultural Integration
Traveling
Reading
Reading, Traveling, Horse Riding and Poetry
I love to read books that enhance my understanding and general skills. Most of the books read are biographies and skill enhancement books. They allow me to understand some of the challenges successful people had gone through and how they overcome these challenges. Some of these books include Harvard Review Series, Rich Dad Poor Dad, Autobiographies of Jack Welsh, Steve Jobs, Michelle Obama and My vision by Sheikh Mohammed bin Rashid Al-Makhtoub.
I love traveling when ever I have the means to do so because it exposes me to different customs and cultures and allows me relate more with diverse groups of customers from different backgrounds and creed
Horse Riding allows me to be fit while enjoying one of the things I love doing. It also gives me both mental and physical discipline .
Poetry gives me the artistic way of expressing my thoughts. I believe I have a lot to share, poetry gives me the most pleasant way of conveying my thoughts, dreams and aspirations
Timeline
Relationship Manager
SAKAN COMPANY LIMITED, OMAN
08.2022 - Current
Assistant Sales Manager
Alargan Towell LLC, al
01.2019 - 08.2022
Senior Sales Consultant
PROFICIENCY, Alargan Towell LLC. & Telal al
01.2017 - 01.2019
Help Desk Engineer
Total Energies
01.2015 - 01.2015
Logistics Support
Total Energies
01.2012 - 01.2014
Bachelor of Science - Information Systems
LANCASTER UNIVERSITY
04.2007 - 04.2010
High School Diploma -
AL AMJAD INTERNATIONAL SCHOOL
04.2002 - 04.2005