ISEK MARY EMMANUELLA
Cross River state
Summary
Excellent team player and customer experience specialist. A theatre Nurse per excellence and a data analyst (SQL, Excel). Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Zero Dose Focal Person
Flyzipline International Nigeria Limited
Ogoja
04.2024 - Current
- Lead training sessions for health workers statewide on zero-dose vaccination campaigns.
- Ensure the monthly adherence to the zero dose work plan and the execution of outreaches. This involves guaranteeing that the vaccination program identifies and reaches all children, leaving no child unvaccinated, and engaging with the community to ensure the successful delivery of essential vaccinations.
- I ensure that the monthly data on the zero-dose campaign is promptly shared with both internal and external stakeholders.
- Strategize to elevate the zero-dose project through impactful, data-driven decisions. This approach will ensured that our efforts yield tangible results and drive meaningful progress.
Customer Experience/Facility Training Lead
Flyzipline International Nigeria Limited
Ogoja
10.2022 - Current
- Develop and implement a comprehensive training program for new health facilities.
- Conduct regular assessments to evaluate the effectiveness of training programs.
- Organized virtual and in-person learning activities, such as workshops, seminars, and webinars.
- Assist in developing strategies for promoting internal learning opportunities within the company.
- Analyze data from surveys to identify areas where improvements could be made in terms of content or delivery methods.
- Ensure compliance with relevant laws and regulations related to safety, health, and diversity while conducting training.
- Prepared reports summarizing key metrics associated with the success of the company.
- Conduct internal call audits for quality assurance and quality control.
- Develop monthly strategies for customer service engagement.
Fulfillment Operator/First Aider
Flyzipline International Limited
Ogoja
03.2022 - Current
- Ensured smooth communication between customers and theteam
- Coordinated efficient warehouse operations
- Oversaw package management for timely delivery to health facilities
- Ensured compliance with safety regulations at the Zipline distribution center.
- Liaise with the state government to conduct training and onboarding for healthcare workers.
- Facilitate partnership to ensure efficient provisioning of malaria prevention resources
- Facilitated unmanned transport of crucial medical supplies
- Implemented structured strategies for customer service improvement
- Managed team in addressing customer concerns
- Developed weekly and monthly team rosters
- Met deadlines for the completion of assigned tasks efficiently and effectively.
- Learned and followed safety and emergency procedures.
- Make sure to consistently extract monthly data from various health facilities. This is crucial for gaining valuable insights and making informed decisions to improve healthcare services.
Staff Nurse (Volunteer)
Plateau State primary health care development agency
Jos North
01.2021 - 01.2022
- Community mobilization
- Reproductive health services such as Antenatal and family planning
- Immunization services
- Treatment of minor ailments such as malaria, diarrhea e.t,c
- Engaged in the distribution of Rollback Malaria products such as insecticide-treated nets and malaria prophylactic drugs
ART Nurse
APIN Public Health Initiative
01.2021 - 06.2021
- Company Overview: Jos
- Help patients create confidence in ART treatment and dispel myths about their illness
- Ensure optimal adherence for all ART patients
- Ensure proper documentation of viral load (VL) and EID patients' results
- Interface with the laboratory to ensure timely results to the facilities
- Ensure all clients that qualify for EAC have been enrolled and provided with quality EAC
- Ensure proper documentation in the ART register, EAC register, and all other patient’s related registers
- Participate in CMT and facility review of non-suppressed VL patient management to ensure compliance with and timeliness of interventions for the goal of re-suppression
- Jos
Staff Nurse
Rayfield Medical Services Limited
07.2019 - 04.2021
- Care of in and outpatients
- Care of preterm babies in the special care baby unit(SCBU)
- Assisting in surgical procedures
- Care of the sterilization unit
- Care of endoscopic unit
- Basic use of Microsoft Office and Webmedic in patient care
- General nursing roles
- Care of patients pre-, intra-, and post-operatively
- Care of patients in the operating and emergency rooms
Staff Nurse
Luksana Medical Center
Igoli Ogoja
01.2018 - 03.2019
- Company Overview: Igoli Ogoja Cross River State
- Care of in and outpatients
- Antenatal and delivery services
- Care of patients pre-, intra and post-operatively
- General nursing roles
- Igoli Ogoja Cross River State
Staff Nurse
Almadina hospital and pharmacy
Zaria
03.2016 - 12.2016
- Company Overview: GRA Zaria
- Care of in and outpatients
- Antenatal and delivery services
- Care of patients before and after surgeries
- General nursing roles
- GRA Zaria
- Participated in research activities related to evidence-based practice initiatives.
- Developed individualized teaching strategies for each patient based on their specific needs.
- Identified potential problems or issues that may arise during treatment, such as drug interactions or allergies, and provided appropriate interventions when necessary.
- Provided emotional support to family members during difficult times or end-of-life situations.
- Actively participated in departmental meetings, training sessions and educational seminars.
- Utilized an electronic medical record system to store patient information securely.
- Monitored vital signs and documented changes in a timely manner.
- Provided direct patient care including wound dressing, administering medication and IV therapy.
- Assessed patients to determine their physical condition, health status and needs.
Education
Post Basic School Of Perioperative Nursing - Perioperative Nursing and Management
Jos University Teaching Hospital (JUTH)
Jos, Nigeria11-2021
School of Nursing - General Nursing
St Luke’s Anglican Hospital
Wusasa Zaria, Nigeria11-2015
WASSCE -
Youth’s Secondary Commercial School
Igoli Ogoja, CRS, Nigeria06-2011
FSLC -
University Preparatory School
Nassarawa, Kaduna, Nigeria07-2001
Skills
- Ability to work with minimal or no supervision
- An excellent team player
- Excellent manager
- Data analyst
- Good with Microsoft Office including spreadsheets
- Microsoft Office
- Problem-Solving
- Leadership
- Conflict Resolution
- Troubleshooting
- Calm Under Pressure
- Public Speaking
- Organization and Time Management
- Critical Thinking
Leadershiproles
- Nest Zero dose focal person, Zipline, 04/2024 - Till Date
- Nest Customer Experience Lead, Zipline, 11/2022 - Till Date
- Acting Matron, Rayfield Medical Services Ltd, 07/2020 - 10/2020
Lga
Yala
Hobbies and Interests
- Reading
- Writing
- Traveling
- Eager to learn new things
Languages
- English
- Hausa
- Igbo
- Mbembe
Exposure
- Four weeks community posting at Kaduna State Primary Health Care Development Agency, 2013
- Four weeks psychiatric posting at Federal Neuropsychiatric Hospital Barnawa Kaduna, 2014
- Four weeks ophthalmic posting at National Eye Center Mando Kaduna, 2015
- Trauma Management Course at Jos University Teaching Hospital (JUTH) organized by the Department of Surgery (JUTH) in collaboration with West African College of Surgeons, 2021
- 12 weeks of Data analysis training by Cybersafe Foundation with sponsorship from UKAID
Personal Information
- Place of Birth: Cross River State
- Date of Birth: 08/02/89
- Nationality: Nigerian
- Marital Status: Single
References
References available upon request.
Timeline
Zero Dose Focal Person
Flyzipline International Nigeria Limited
04.2024 - Current
Customer Experience/Facility Training Lead
Flyzipline International Nigeria Limited
10.2022 - Current
Fulfillment Operator/First Aider
Flyzipline International Limited
03.2022 - Current
Staff Nurse (Volunteer)
Plateau State primary health care development agency
01.2021 - 01.2022
ART Nurse
APIN Public Health Initiative
01.2021 - 06.2021
Staff Nurse
Rayfield Medical Services Limited
07.2019 - 04.2021
Staff Nurse
Luksana Medical Center
01.2018 - 03.2019
Staff Nurse
Almadina hospital and pharmacy
03.2016 - 12.2016
Post Basic School Of Perioperative Nursing - Perioperative Nursing and Management
Jos University Teaching Hospital (JUTH)
School of Nursing - General Nursing
St Luke’s Anglican Hospital
WASSCE -
Youth’s Secondary Commercial School
FSLC -
University Preparatory School
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