AJAYI OLUWASEUN OLADAYO

Enterprise Services and Network Infrastructure Department

• Installed software related to enrollment, Microsoft Office Suites, and other work-related software, such as VPN, etc.
• Maintained computer systems and peripherals in the HQ and state offices.
• Troubleshot and resolved software and hardware issues from NIMC offices and partners.
• Expert in remote desktop usage (installed software for NIMC partners in Nigeria and in the diaspora using remote desktop).
• Provided technical support for the NIMC Contact Center.
• Prepared monthly reports of installation activities and incidents for the line manager and the Senior Management team.
• Trained NIMC ESNI support staff and NIMC frontend partners on enrollment onboarding, and new software solutions.
• Developed the NIMC Standard Operating Procedure (SOP) and Training Manuals on Enrollment and Software Installation.
• Planned led the team that deployed over 3,000 enrollment devices nationwide.

Operations Department: Enrollment / Data Capture Monitoring.

• Ensured customer satisfaction through effective applicant complaint resolution.
• Collaborated with staff from different departments to coordinate projects across multiple locations.
• Developed the Standard Operating Procedure for the Operations Department.
• Trained the Diaspora Frontend Enrollment partners on enrollment both physically and online.
• Monitored the data/enrollment capture done by NIMC local and diaspora frontend partners.
• Engaged in the setup of over 10,000 enrollment centers, both local and in the diaspora.
• Ensured operational issues are resolved promptly, or escalated for management attention when required.
• Prepare and present daily, weekly, and monthly reports of enrollment performance to the line manager and Senior Management team.
• Analyzed customer feedback data in order to identify opportunities for improvement within the organization.
• Managed correspondence for the Office of the Director of Operations (memos, letters, etc.).

Operations Department

• Enrolling Nigerians and legal residents into the NIMC database.
• Ensured accurate data is captured at all times, with a record of zero errors.
• Ensuring proper customer satisfaction and care.
• Maintained confidentiality of sensitive information while performing data entry duties.
• Surpassed the enrollment target of 40 people for each day (enrolled an average of 120 people in 9 hours when a crowd is available).
• Led the NIMC team that captured internally displaced persons in Borno State, Nigeria, under the UNHCR-supported program for IDPs.
• Led the team to capture data under the UN Women program in Kaduna State, Nigeria, where over 50,000 women were expected to be captured.
• Assisted the supervisor in generating a report of enrollment at the close of business each day.
• Assisted the supervisor of the HQ enrollment center to resolve any system issues that may arise during data capture.

Teaching

• Impacted knowledge and assessed students accordingly.
• Introduced the student to Information Technology.
• Taught students on the use of computers.
• Experienced in record-keeping of student activities and evaluation.

Public Relations Department

• Experienced in the recordkeeping of official documents.
• Assisted the P.R.O. in the preparation of the proposal.
• Assisted P.R.O. in the preparation of programs and events.