IDAHOSA OPEYEMI IGEGE
Network Engineer / IT Support Specialist
Ifako-Ijaye, Lagos
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology and also Versatile IT Support Specialist tackles diverse hardware and software realities. Trusted to safeguard both physical assets and digital files against unwanted intrusion. Successful provider of on-site network security and technical response services.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
IT Support Specialist
LAGOS STATE INTERNAL REVENE SERVICE
IKEJA
08.2011 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Determined hardware and network system issues using proactive troubleshooting techniques.
IT Technician
EASTER MISSION FOUNDATION
IKEJA
06.2010 - 04.2011
- Maintained 40 office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Implemented internal quality standards to secure electronic records integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Certificate - IT Support Specialist
Google And Coursera
Online 08.2022 - 08.2022
MBA - FINANCIAL MANAGEMENT
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OGBOMOSO OSUN STATE 01.2012 - 03.2014
Bachelor of Science - Banking And Finance
Adekunle Ajasin University
Akungba Akoko, Ondo State 01.2005 - 04.2009
Skills
Technical issues analysis, Backup and recovery, Operating system management
Additional Information
CAREER HIGHLIGHT
Although educationally I have spent about 95% of my academic career as a management student where I majored in Finance but all through this period my core focus and practice were always in IT where I was also involved in the repairs and maintenance of 25 computer systems in my high school days which was also transcended to my college days. After my Masters days in 2014, I decided to fully follow my dream as an IT specialist which led me to attend several seminal and practical workshops. In other to develop my skills are have gotten several certificates from coursera online training such as Google IT support Certificate, Computer Security and Systems Management Specialization, (ISC)² Systems Security Certified Practitioner (SSCP).
Certification
Certified IT Support Specialist, Google and Coursera - 3 month
Timeline
Certificate - IT Support Specialist
Google And Coursera
08.2022 - 08.2022
Certified IT Support Specialist, Google and Coursera - 3 month
08-2022
System Support, Google and Coursera
08-2022
MBA - FINANCIAL MANAGEMENT
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
01.2012 - 03.2014
IT Support Specialist
LAGOS STATE INTERNAL REVENE SERVICE
08.2011 - Current
IT Technician
EASTER MISSION FOUNDATION
06.2010 - 04.2011
Bachelor of Science - Banking And Finance
Adekunle Ajasin University
01.2005 - 04.2009
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