Summary
Overview
Work History
Education
Skills
Websites
Certification
EXTRA-CURRICULAR ACTIVITIES
Timeline
Generic

ADEGBINDIN JAMAL

IT Support
Lagos

Summary

Results-driven IT Support & Systems Administrator with expertise in core banking platforms, cross-country system testing, and IT asset management. Known for improving uptime, strengthening security, and streamlining operations through technology-driven solutions.

Overview

6
6
years of professional experience
2
2
Certifications
2
2
Languages

Work History

IT Support

Fiducia
09.2024 - Current
  • Developed customized reports using Excel macros to provide management insights into key performance metrics related to IT support functions.
  • Coordinated with IT support teams to resolve systems-related issues, minimizing downtime and disruptions for endusers.
  • Established strong relationships with key stakeholders throughout the organization, facilitating communication channels between IT support staff and users.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Collaborated with the Products team on cross-country platform testing, resolving critical bugs pre-launch and cutting deployment delays by 30%.
  • Administered Core banking platform for multi-country operations, managing 50+ user accounts and permissions, ensuring 99% system uptime.
  • Drove improvements in service delivery by establishing clear communication channels between IT support staff and end-users regarding mainframe operations or issues encountered.

ELV worker / Installation engineer (Intern)

Triangle Limited
01.2023 - Current
  • My tenure as an ELV Worker and Installation Engineer intern was marked by dynamic teamwork, fostering my ability to collaborate seamlessly with diverse teams. Constantly placed in collaborative environments, I honed my communication skills and adeptly worked with multiple individuals concurrently.
  • Tasked with the installation of intricate and valuable technical components, my role demanded advanced critical thinking to achieve optimal outcomes. I navigated the implementation of complex systems, including Control 4, Lutron, Sonos, spanning diverse fields like audio control, video distribution, and security systems.
  • My responsibilities extended beyond routine installations, requiring problem-solving acumen in addressing challenges inherent in cutting-edge technologies. Whether troubleshooting Control 4 configurations or optimizing Sonos setups, I consistently approached each task with innovative thinking to ensure the best possible results.
  • In this role, I not only contributed to successful installations but also refined my ability to think outside the box, enhancing my problem-solving skills and adaptability in handling multifaceted ELV systems.

Internship

NairaBox
01.2021 - 07.2021
  • During my internship at Nairabox, I underwent a comprehensive immersion across various departments, with a primary focus on the tech teams. Assigned a dedicated mentor, I delved into the company's activities, receiving hands-on training in React, a pivotal programming language.
  • My internship extended to the ticketing department, where I tackled diverse responsibilities. Engaging with customers who previously expressed concerns, I proactively addressed complaints, ensuring a positive resolution. Additionally, I managed the seamless coordination between our company and multiple cinemas nationwide, fostering smooth operational collaborations.
  • One of my key roles involved overseeing the upload and maintenance of menus on our app, ensuring real-time accuracy and relevance. This multifaceted experience not only enhanced my technical skills but also refined my ability to handle customer interactions and coordinate complex tasks across departments, contributing to the overall efficiency of Nairabox's operations.

Customer Relations representative (Intern)

Ade ventures
04.2019 - 09.2019
  • During my internship as a Customer Relations Representative, I undertook a pivotal role in the smooth execution of order fulfillment processes. My responsibilities included receiving customer orders and effectively communicating them to the delivery team. I meticulously tracked and managed the movement of the delivery team, ensuring orders were executed promptly and on schedule.
  • My role extended to maintaining constant communication with customers, addressing and resolving complaints in a timely manner to enhance overall satisfaction. Additionally, I took on the responsibility of overseeing the delivery staff, ensuring they had the necessary resources and that all delivery equipment was in optimal working condition, preventing potential operational disruptions.
  • Throughout this internship, my dedication to delivering excellent customer service, combined with my proactive problem-solving skills and attention to detail, significantly contributed to the efficient functioning of operations and the positive experience of our customers.

Education

Bsc - Computer Information System

Babcock University
Ogun State
06.2022

Skills

  • Ability to Work in a Team
  • Customer Service
  • Management
  • Communication

IT support management

Workload priorities

Websites

Certification

Oracle 12C SQL Fundamentals, CompTIA A+, New Horizons

EXTRA-CURRICULAR ACTIVITIES

Volunteer at ChristLove foundation, Lekki December 2023 — December 2023 As a dedicated volunteer, I actively participated in an outreach program focused on uplifting slum communities. Collaborating with a compassionate team, we organized impactful activities, including the distribution of essential food items to families and individuals in need. Our mission aimed to reach and positively impact a minimum of 2000 people within the slum areas. This hands-on experience not only allowed me to contribute to the well-being of underprivileged communities but also deepened my understanding of the importance of community engagement and social responsibility. The initiative underscored the transformative power of collective efforts in making a meaningful difference in the lives of those facing adversity.

Timeline

IT Support

Fiducia
09.2024 - Current

ELV worker / Installation engineer (Intern)

Triangle Limited
01.2023 - Current

Internship

NairaBox
01.2021 - 07.2021

Customer Relations representative (Intern)

Ade ventures
04.2019 - 09.2019

Bsc - Computer Information System

Babcock University

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ADEGBINDIN JAMALIT Support