Networking, System Repairs
IDAHOSA OPEYEMI IGEGE
IT SUPPORT SPECIALIST
Ifako-Ijaye,Nigeria
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology and also Versatile IT Support Specialist tackles diverse hardware and software realities. Trusted to safeguard both physical assets and digital files against unwanted intrusion. Successful provider of on-site network security and technical response services.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
IT Support Specialist
LAGOS STATE INTERNAL REVENE SERVICE
IKEJA, LAGOS
08.2022 - Current
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Managed backup and recovery of data assets to safeguard system availability.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Updated software to safeguard against security flaws.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
IT Technician
EASTER MISSION FOUNDATION
IKEJA, LAGOS
06.2010 - 04.2011
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Implemented internal quality standards to secure electronic records integrity.
- Explained technical information in clear terms to promote better understanding for non-technical users.
ICT Classroom Teacher
GOVERNMENT COLLEGE NAFADA
NAFADA, GOMBE STATE
10.2009 - 05.2010
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Maintained orderly classroom stocked with appropriate supplies.
- Set up computers and networking systems and delivered step-by-step instructions on basic use.
- Used coordination and planning skills to achieve results according to schedule.
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Processed software and hardware by coordinating user setups, installations and upgrades.
- Communicated with students to discuss progress and need for tutoring and extra assistance.
Education
MBA - FINANCIAL MANAGEMENT
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
OGBOMOSO OSUN STATE 01.2012 - 03.2014
Bachelor of Science - BANKING AND FINANCE
ADEKUNLE AJASIN UNIVERSITY
AKUNGBA ONDO STATE 01.2004 - 11.2008
Skills
Technical issues analysis
Software diagnosis
TCP/IP
Data recovery
Mac systems
Desktop support
Backup and recovery
Mobile device management
Wireless area networking
Hardware upgrades
Operating system management
Helpdesk call support
PC component diagnostics
Application support
Microsoft Office Specialist (MOS) Expert
Wide-area Networks
Videoconferencing
Support scenario generation
User credential management
Staff education and training
Customer service expert
Network diagnostics
Issue troubleshooting
Technical Support
Business Development
Additional Information
I got an award for the best IT Support Staff in 2018 and 2021
Certification
Certified IT Support Specialist, Google and Coursera - 3 month
Interests
Timeline
IT Support Specialist
LAGOS STATE INTERNAL REVENE SERVICE
08.2022 - Current
Certified IT Support Specialist, Google and Coursera - 3 month
08-2022
System Support, Google and Coursera
08-2022
MBA - FINANCIAL MANAGEMENT
LADOKE AKINTOLA UNIVERSITY OF TECHNOLOGY
01.2012 - 03.2014
IT Technician
EASTER MISSION FOUNDATION
06.2010 - 04.2011
ICT Classroom Teacher
GOVERNMENT COLLEGE NAFADA
10.2009 - 05.2010
Bachelor of Science - BANKING AND FINANCE
ADEKUNLE AJASIN UNIVERSITY
01.2004 - 11.2008