FRANKLIN IFIRIYELE

• Generated new business and referral clients in partnership with financial advisors and branch team.
• Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Educated customers about [Product or Service options and processed purchases.

• Evaluated interactions between associates and customers to assess personnel performance.
• Coordinated timely responses to online customer communication and researched complex issues.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained and managed customer files and databases.
• Communicated with customers to identify needs and expectations.

IT Support on IBS (Integrated Banking Software)

IT Support on CAS/CRM (GENESIS WORD)

System Software Installation

System Maintenance

Sorted, organized and maintained files.

Answered and transferred incoming telephone calls, taking messages for various staff members.

Reported back to instructor to receive day-to-day tasks and responsibilities.