FRANKLIN IFIRIYELE
FREE LANCER
11 ASSOCIATION CLOSE OGUDU LAGOS
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over year of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering [Number]-year track record of success in [Industry]. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
Work History
Relationship manager
Optival Capital Partners
LAGOS
2022.03 - Current
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated customers about [Product or Service options and processed purchases.
Customer Care Officer
Polaris Bank Plc
LAGOS
2014.09 - 2022.02
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Communicated with customers to identify needs and expectations.
Internship Student
Integrated Software Services Limited
Lagos
2013.01 - 2013.11
IT Support on IBS (Integrated Banking Software)
IT Support on CAS/CRM (GENESIS WORD)
System Software Installation
System Maintenance
Sorted, organized and maintained files.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Bachelor of Science - Computer Science
Caleb University
LAGOS 2016.03 - 2019.11
Associate of Science - Computer Science
CROWN POLYTECHNIC
ADO EKITI 2010.09 - 2012.08
High School Diploma -
Stella Maris College
Okitipupa 2002.09 - 2008.07
GED -
Baptist Day Primary School
Okitipupa 1996.02 - 2002.07
Skills
Investment and Wealth Planning
Business relationship cultivation
Relationship building and management
Banking
Service support
Customer portfolio management
Client Relationships
Cash Handling
Timeline
Relationship manager
Optival Capital Partners
2022.03 - Current
Bachelor of Science - Computer Science
Caleb University
2016.03 - 2019.11
Customer Care Officer
Polaris Bank Plc
2014.09 - 2022.02
Internship Student
Integrated Software Services Limited
2013.01 - 2013.11
Associate of Science - Computer Science
CROWN POLYTECHNIC
2010.09 - 2012.08
High School Diploma -
Stella Maris College
2002.09 - 2008.07
GED -
Baptist Day Primary School
1996.02 - 2002.07