Summary
Overview
Work History
Education
Skills
Certification
References
Hobbies and Interests
Websites
Affiliations
Timeline
Generic

Felicia Jumbo

Port Harcourt

Summary

Results-driven Customer Service Professional and Virtual Assistant with over 10 years in client relationship management and administrative coordination. Expert in data analysis using Excel, SQL, and Python, transforming raw data into actionable insights. Committed to optimizing processes and enhancing decision-making through a strong focus on client service and analytical skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Experience Management Personnel

Sterling Bank Plc
06.2014 - Current
  • Drove business through providing excellent customer service and product and service knowledge as well as superior customer relationship building skills.
  • Delivered exceptional customer support, enhancing customer satisfaction and fostering positive experiences.
  • Maintained clear communication with customers regarding transaction statuses and query resolutions.
  • Coordinated timely communication requests outside regular hours, facilitating personnel engagement.

Business Secretary

Cool Skull Studio
01.2011 - 12.2012
  • Welcomed customers warmly to create a positive first impression.
  • Addressed customer inquiries daily via phone to ensure satisfaction and resolve issues.
  • Engaged undecided customers through follow-up calls to address concerns and present tailored offers.

Education

Some College (No Degree) - Virtual Assistant

TS Academy
Nigeria
01-2026

BBA. - Business Administration and Management

Nexford University
United States
01-2025

B.Sc. - Business Administration

National Open University
Rivers State, Nigeria
01-2019

B.Sc. - Business Administration

University of Calabar
Cross Rivers State, Nigeria
01-2012

Senior Secondary Certificate Examination (WAEC) -

Glad Academy Secondary School
Elelenwo, Rivers State, Nigeria
01-2010

First School Leaving Certificate -

Community Primary School
Elelenwo, Rivers State, Nigeria
01-2004

Skills

  • Customer service
  • Project management
  • Data analysis
  • Proficient in Microsoft Office
  • Microsoft Excel
  • Works under pressure
  • Data entry
  • Attention to detail
  • Excellent time management skills
  • Organization and time management
  • Ability to work under pressure and deliver results
  • Customer insights
  • Customer engagement
  • Teamwork and collaboration
  • Flexible and adaptable
  • Excellent communication skills
  • Communication skills
  • CRM software

Certification

  • Virtual Assistant, TS Academy, 02/01/26
  • Excel Basics for Data Analysis, Coursera, 02/01/26
  • Data Visualization and Dashboards with Excel and Cognos, Coursera, 02/01/26
  • Introduction to Data Analytics, Coursera, 02/01/26
  • Microsoft Professional Program in Artificial Intelligence, Sterling Bank, 12/01/24
  • Customer Service, Saylor Academy, 01/01/19
  • AML/CFT/CPF Regulations in Nigeria (Insights & New Developments), Sterling Bank, 02/01/23
  • Information Security Awareness (Modules 1, 2 & 3), Sterling Bank, 08/01/20
  • Emotional Intelligence I-6, Sterling Bank Plc, 05/01/19
  • Diploma in Consumer Behaviour, Alison, 03/01/19
  • Time Management, Alison, 03/01/19
  • Customer Service, Alison, 09/01/18

References

Available on request.

Hobbies and Interests

I have a keen interest in music and research

Websites

Affiliations

Soprano Part Leader - Tehila Tribe (TICC) - May 2019 to date.

Timeline

Customer Experience Management Personnel

Sterling Bank Plc
06.2014 - Current

Business Secretary

Cool Skull Studio
01.2011 - 12.2012

Some College (No Degree) - Virtual Assistant

TS Academy

BBA. - Business Administration and Management

Nexford University

B.Sc. - Business Administration

National Open University

B.Sc. - Business Administration

University of Calabar

Senior Secondary Certificate Examination (WAEC) -

Glad Academy Secondary School

First School Leaving Certificate -

Community Primary School

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Felicia Jumbo