Fayokemi Akinrujomu
Ikorodu,Nigeria
Summary
I am a finance and accounting professional with a strong foundation in auditing, banking operations, and customer relationship management. My career began with audit roles both locally and internationally, including as an Assistant Auditor at an audit firm in Switzerland and during my NYSC at the Ministry of Culture and Tourism. Over time, I’ve built hands-on experience in financial reporting, cash handling, and internal control through roles such as Cashier and Universal Teller. Currently, I work as a Customer Experience Management Personnel at Sterling Bank, where I apply key skills in communication, conflict resolution, problem-solving, and service delivery while leveraging advanced banking software like Seabaas,Crm, Bvn portal, NIBSS, Microsoft Outlook, Microsoft excel, Digital Banking Platform, Fraud Mornitoring Management System, and Complain Management System. I hold a BSc in Accounting, I’m pursuing an MSc in Finance, and working towards ICAN and ACIB certifications. Passionate about auditing and financial crime investigation, I am driven to build a long-term career in forensic audit and contribute to strengthening financial systems and accountability.
Overview
8
8
years of professional experience
Work history
CUSTOMER EXPERIENCE MANAGEMENT PERSONNEL
STERLING BANK PLC
Imota, Nigeria
2021.11 - 2025.04
- I was responsible for responding to customers enquirers and solving customers issue
- I was responsible to ensure that we meet customers' needs and expectations
- I was responsible to address customers issues and resolve them in a timely and efficient manner
- I was responsible to interact with customers on a variety of channels such as phone, email, and social media, and ensuring that all valid customer concerns are being dealt with immediately
TELLER
STERLING BANK PLC
Imota, Nigeria
2021.08 - 2025.04
- I was responsible for accepting cash, cheques, and other forms of payment from customers
- I was responsible for keeping deposit slip, cheques and cash
- I was responsible for verifying customers identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions
CASH OFFICER
DALTRADE NIGERIA LIMITED
Isolo, Nigeria
2021.04 - 2021.08
- I was responsible for processing cash, debit, credit and checking transactions using a cash register in a retail environment
- I was responsible for accepting payments, ensuring all prices and quantities are accurate, and proving a receipt to every customer
- I was responsible for balancing the cash register and generating reports for credit and debit sales
- I was responsible for processing refunds and exchanges, resolving complaints
- I was responsible for welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
NYSC PLACEMENT
MINISTRY OF CULTURE AND TOURISM
Abeokuta, Nigeria
2018.11 - 2019.11
- I was responsible for record keeping of information at the department
- I reviewed financial records and reports subject to supervision
I.T PROGRAM
AGBOOLA AND CO CHATERED ACCOUNTANTS
Ikorodu, Nigeria
2017.07 - 2019.10
- I was responsible for making journal entries and perform accounting corrections to ensure accurate records
- I was responsible for collecting financial data and analysing them
- I examined several documentations
- I acted as a tax consultant to prospective clients under supervision
- I audited and created Financial reports subject to supervision
- I conducted reviews of potential business partnerships and strategies subject to supervision
- I carried out analytical duties and communicated same to my Supervisor
- I documented audited tests and findings
Education
Master of Science - FINANCE
LAGOS 2023.10 -
Associate Of The Chartered Institute Of Bankers -
THE CHARTERED INSTITUTE OF BANKERS OF NIGERIA
ASSOCIATE CHARTERED ACCOUNTANT -
Institute Of Chartered Accountant Of Nigeria
B.sc - ACCOUNTING
LES COURS SONU UNIVERSITY
2015.10 - 2018.11
WASSCE - undefined
EL_SUPREME PRIVATE SCHOOL
Ikorodu, Lagos 2014.09 - 2015.07
FEDERAL GOVERNMENT GIRLS COLLEGE - undefined
FEDERAL GOVERNMENT GIRLS COLLEGE
2012.09 - 2014.07
JANE_NATH COLLEGE - undefined
JANE_NATH COLLEGE
Ebute Ipakodo, Lagos 2009.09 - 2011.08
FIRST LEAVING CERTIFICATE - undefined
LEGACY FOUNTAIN NURSERY AND PRIMARY SCHOOL
Ikorodu, Lagos 2004.09 - 2009.07
Skills
- Microsoft Office
- Analytical Skills
- Good team player
- Good Communication Skills
- Accounting Skills
- Interpersonal Skills
- Auditing Skills
- Leadership Skills
- Problem-solving
- Team building
- Leadership
- Multilingual
Custom
Major of Band Brigade, Ogun State Band Brigade, Ogun State, 10/01/19, Gave the orders on carrying out musical activities to the band members., Ensured that all events during the Community Development Service (CDS) were carried out dutifully.
Personal Information
- Date of birth: 05/24/97
- Nationality: Nigerian
Languages
English
Proficient (C2)
French
Advanced
Affiliations
- Watching football (loyal Barcelona fan), listening to music, drumming,reading novels and inspirational books, traveling, watching investigative documentaries, attending personal growth webinars, writing, and journaling.
Timeline
Master of Science - FINANCE
2023.10 -
CUSTOMER EXPERIENCE MANAGEMENT PERSONNEL
STERLING BANK PLC
2021.11 - 2025.04
TELLER
STERLING BANK PLC
2021.08 - 2025.04
CASH OFFICER
DALTRADE NIGERIA LIMITED
2021.04 - 2021.08
NYSC PLACEMENT
MINISTRY OF CULTURE AND TOURISM
2018.11 - 2019.11
I.T PROGRAM
AGBOOLA AND CO CHATERED ACCOUNTANTS
2017.07 - 2019.10
B.sc - ACCOUNTING
LES COURS SONU UNIVERSITY
2015.10 - 2018.11
WASSCE - undefined
EL_SUPREME PRIVATE SCHOOL
2014.09 - 2015.07
FEDERAL GOVERNMENT GIRLS COLLEGE - undefined
FEDERAL GOVERNMENT GIRLS COLLEGE
2012.09 - 2014.07
JANE_NATH COLLEGE - undefined
JANE_NATH COLLEGE
2009.09 - 2011.08
FIRST LEAVING CERTIFICATE - undefined
LEGACY FOUNTAIN NURSERY AND PRIMARY SCHOOL
2004.09 - 2009.07
Associate Of The Chartered Institute Of Bankers -
THE CHARTERED INSTITUTE OF BANKERS OF NIGERIA
ASSOCIATE CHARTERED ACCOUNTANT -
Institute Of Chartered Accountant Of Nigeria