Summary
Overview
Work history
Education
Skills
Certification
Timeline
Hi, I’m

Modupe Omolola

Lagos, Nigeria.,Nigeria
Modupe Omolola

Summary

A proactive professional transitioning into product management with experience in Customer Service, cross-selling and up-selling, aiming to add value to & contribute to the growth of my team & organization through the optimal utilization of my skills & knowledge gained from experience.

Overview

5
years of professional experience
1
Certification

Work history

STERLING BANK Plc

CUSTOMER EXPERIENCE MANAGEMENT PERSONNEL
06.2022 - 05.2023

Job overview

  • Initiated customer relationship through proper customer onboarding and prompt account opening processes and verification
  • Built client relationships by responding to inquiries, identifying and assessing clients needs, resolving problems by proffering value adding and suitable solutions and following up with potential and existing clients
  • Engaged in product training, demonstrations and consumer awareness
  • Following through with resolution (within SLA) by contacting responsible units and collaborating to get issues resolved, escalate when due to ensure prompt and satisfactory service delivery
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Zenith Bank Plc

CUSTOMER SERVICE OFFICER
10.2019 - 06.2022

Job overview

  • Responsible for setting up, updating and maintaining customers' accounts through the appropriate software
  • Providing accurate and timely response to customers' enquiries
  • Promoting and selling the bank's financial products and services to customers
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
  • Responsible for checking on the status of customers' accounts, statements and tracking cheques and payments
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
  • Providing assistance to customers with replacing lost or stolen credit or debit cards.

Local Government Council, State

ASSISTANT TOWN PLANNING OFFICER
07.2018 - 06.2019

Job overview

  • Assess the feasibility of proposals and identify necessary changes
  • Conduct field investigations, surveys, impact studies or other research in order to compile and analyze data on economic, social, regulatory and physical factors affecting land use.

Education

Osun State University

B.Sc from Urban and Regional Planning
2017

University overview

State Using relevant information to determine whether events or processes comply with laws, regulations or standards.

Skills

Softwares: Whimsical, Jira, Google suite

Skills: Wireframing, Scrum, PRD, Userflow, Market research, User research

Certification

ProductDive, Nigeria| Product Management Certificate- Coursework in Problem Statement, User Persona, Wireframing, Product metrics, Market Research, UX research, Scrum Framework, PRD. 2023

Becoming a Product Manager: A complete guide, LinkedIn learning 2023

Timeline

CUSTOMER EXPERIENCE MANAGEMENT PERSONNEL
STERLING BANK Plc
06.2022 - 05.2023
CUSTOMER SERVICE OFFICER
Zenith Bank Plc
10.2019 - 06.2022
ASSISTANT TOWN PLANNING OFFICER
Local Government Council, State
07.2018 - 06.2019
Osun State University
B.Sc from Urban and Regional Planning

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