Summary
Overview
Work History
Education
Skills
State Lga
Personal Information
Attributes
Training
Timeline
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ENAHOLO COLLINS

IT Expert
Kubwa

Summary

10+ years' experience as an Information Technology professional Strong Troubleshooting and Problem-Solving skills Detail-Oriented, Multi-tasking Can work effectively independently or as part of a team Always willing to learn

Overview

21
21
years of professional experience

Work History

E - Channel Support Officer

Unity Bank Nigeria Plc.
08.2020 - Current
  • Monitor ATM network
  • Installation and configuration of ATM
  • Troubleshooting & resolving ATM and POS hardware and software issues
  • POS Support troubleshooting and maintenance
  • Afrigopay Implementation
  • PayAttitude Implementation
  • Card Portal management
  • Monitoring and updating Credit Transaction
  • Card Issuance on behalf of Micro finance banks
  • Working with IT Security Teams in closing PCIDSS gaps and vulnerabilities
  • Implementing and Monitoring Etranzact transactions
  • Support and monitor FEP Uptime/Downtime
  • Troubleshooting and administering Front End Processor (FEP) Servers
  • Support operations team on all electronics channels transactions issues related to the core banking application
  • Perform routine network start up and close and maintain control records
  • Implemented Atm Cardless transaction for Unity Bank via Payattitude
  • Generating exchange keys on HSM mostly requested by Appzone
  • Updating Mastercard Currency rate on Postilion
  • Install software updates and patches on the FEP environment
  • Kimono Administrator

Network and IT Support Department

Unity Bank
03.2016 - 08.2020
  • Support the operation of BANKS Software on Systems, to ensure effective service delivery
  • Support the operations, monitoring and ensure availability of LAN/WAN Network segment and Internet
  • Ensure that Local Area Network (LAN) remain stable for connectivity to the Routers and Switches at branch level
  • Installation/Configuration of End User Infrastructure/Tool Such as Desktop, Printer, Scanner, UPS, and Stabilizers
  • Administering and configure Users on the Bank's Central Service Desk where day to day Hardware operational issues are handled on-line
  • Supervise and Monitor installations and maintenance of hardware that is done by any third-party Vendor/Consultant on behalf of IT/Bank
  • Carry out End-User capacity building on both new and old users to shape them on the requisite knowledge of how IT Equipment are being operated in relation to IT Policies and Standards within the staff DAB

Intern

Excellent and Friends Management Care Centre
10.2015 - 02.2016
  • Laptop and Desktop deployment
  • Hardware and software Inventory keeping
  • Basic Computer repair and maintenance
  • On-site installation and trouble shooting of I.T devices

Database Officer

Interior Woodwork Ltd
01.2015 - 09.2015
  • Took record of Inventory of goods delivered to the firm
  • Monitoring disbursement of goods according to the film standard
  • Relating with clients and staff on relevant goods needed
  • Updating my record on daily bases

Desktop/Network Administrator

Netweb Computers Ltd
01.2004 - 01.2009
  • Laptop and Desktop deployment
  • Hardware and software Inventory keeping
  • Basic Computer repair and maintenance
  • Evaluating hardware/software to improve user productivity and enhance efficiencies
  • End user support, data recovery, backup and restore, identifying and resolving hardware problems
  • Ensuring user's compliance with the Company's acceptable use policies
  • Training users and creating documentation for users on IT systems and procedures
  • Configuring/Setting-up access points for wireless networks
  • Providing recommendation on hardware/software that could improve user's efficiency and overall company throughput

Incident Administrator

Netweb Computers Ltd
01.2004 - 01.2009
  • Ensuring that all incidents are lodged through the service desk before they are attended to
  • Ensuring all incidents are attended to within O.L.A agreed time
  • Ensuring all incidents are escalated to the appropriate channel within O.L.A agreed time
  • Training of users on how to use the service desk to report incidents

Education

P.gd - Computer Science

Nasarawa State University
Keffi, Nasarawa State

B.Tech - Computer Science

Federal University of Technology
Akure, Ondo State

Diploma - Computer Engineering

University of Benin
Benin, Edo State

WASSC - West African Senior School Certificate

Nigeria Military School

Skills

  • Troubleshooting
  • Problem-Solving
  • Detail-Oriented
  • Multi-tasking
  • Teamwork
  • Analytical Skills
  • Decision-Making
  • Attention to Detail
  • Testing
  • Documentation
  • Communication
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State Lga

Edo/Ishan Central

Personal Information

  • Date of Birth: 06/30/82
  • Gender: Male
  • Nationality: Nigerian
  • Marital Status: Single

Attributes

  • Ability to achieve targets and work under pressure
  • Team player with excellent written and communication skills
  • Planning, decision making and problem solving
  • Highly creative and enumerative
  • Effective time management and self-discipline
  • Effective project management
  • Ability to work in a team
  • Customer centric

Training

  • Stratus Advance 99.999 Certified Professional Program, South Africa, 2023
  • Disaster Recovery (Carbonate Availability Expert Achievement Course), Dubai, 2022
  • Key Management on Hardware Security Module, Lagos, 2022

Timeline

E - Channel Support Officer

Unity Bank Nigeria Plc.
08.2020 - Current

Network and IT Support Department

Unity Bank
03.2016 - 08.2020

Intern

Excellent and Friends Management Care Centre
10.2015 - 02.2016

Database Officer

Interior Woodwork Ltd
01.2015 - 09.2015

Desktop/Network Administrator

Netweb Computers Ltd
01.2004 - 01.2009

Incident Administrator

Netweb Computers Ltd
01.2004 - 01.2009

B.Tech - Computer Science

Federal University of Technology

Diploma - Computer Engineering

University of Benin

WASSC - West African Senior School Certificate

Nigeria Military School

P.gd - Computer Science

Nasarawa State University

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