TUWANGA HUSSEINI
Apo,Abuja, Nigeria
Summary
To contribute IT and information systems expertise in a dynamic organization where I can support business operations, optimize system performance, and grow professionally in advanced networking, software management, and system development.
Resourceful and detail-oriented Computer Science graduate with hands-on experience in networking, troubleshooting, database management, and IT system support. Skilled in software installation, web technologies, and information systems management. Adept at problem-solving, collaborating in teams, and applying innovative solutions to improve organizational efficiency.
Skilled Technical Support Officer with background in managing complex technical issues, delivering effective IT solutions and providing high-quality customer service. Strengths include problem-solving skills, ability to work under pressure and strong knowledge of software and hardware troubleshooting. Previous roles emphasized importance of clear communication, proactive issue resolution, and user training for optimal system operations.
Overview
6
6
years of professional experience
Work History
Technical Support Officer / Database Analyst / MIS Support
Joint Admissions and Matriculation Board (JAMB)
, Nigeria
02.2025 - Current
- Deliver technical support for staff and examination centers, ensuring smooth operations.
- Manage and maintain candidate and institutional databases.
- Support the MIS by monitoring performance, generating reports, and improving data flow.
- Troubleshoot hardware, software, and network-related issues for optimal service delivery.
- Collaborate with IT teams to enhance system reliability, data security, and process efficiency.
IT Support (NYSC)
Tertiary Education Trust Fund (TETFUND)
Abuja, Nigeria
12.2023 - 10.2024
- Provided IT support for staff, ensuring seamless technical operations.
- Assisted with software installations, troubleshooting, and file system management.
- Managed digital and physical records for workflow optimization.
- Supported network reliability by monitoring systems and resolving technical issues.
IT Intern (Networking & Systems)
Matrix Solution Academy Enterprise
01.2020 - 12.2020
- Configured and maintained network devices (routers, switches, firewalls).
- Troubleshot network failures and connectivity issues using diagnostic tools.
- Ensured compliance with IT security standards.
Education
B.Tech - Computer Science
Modibbo Adama University
YolaNational Youth Service Corps (NYSC) -
Tertiary Education Trust Fund
AbujaProfessional Development - Networking & System Management
Matrix Solution Academy Enterprise
Senior School Certificate (SSCE) -
GDSS Viniklang
Adamawa StateSkills
- Visual Basic
- Windows
- Linux
- Troubleshooting
- Router & Switch Configuration
- Network Security
- MS Access
- MS Office Suite
- Teams
- Zoom
- DB2
- Excel
- HTML
- CSS
- JavaScript
- System Installation & Maintenance
- Data Analytics
- Documentation
- Technical Support
- Help Desk
- Time Management
- Database management
- Hardware diagnostics
- Software installation
- System monitoring
- Customer support
- Data analysis
- Process optimization
- Technical documentation
- Effective communication
- Collaboration skills
References
Available on request
Hobbies and Interests
- Researching new technologies and innovations
- Reading (tech blogs, fiction & non-fiction)
- Music & Movies (action & adventure)
Languages
English
Advanced
C1
Hausa
Proficient
C2
Timeline
Technical Support Officer / Database Analyst / MIS Support
Joint Admissions and Matriculation Board (JAMB)
02.2025 - Current
IT Support (NYSC)
Tertiary Education Trust Fund (TETFUND)
12.2023 - 10.2024
IT Intern (Networking & Systems)
Matrix Solution Academy Enterprise
01.2020 - 12.2020
B.Tech - Computer Science
Modibbo Adama University
National Youth Service Corps (NYSC) -
Tertiary Education Trust Fund
Professional Development - Networking & System Management
Matrix Solution Academy Enterprise
Senior School Certificate (SSCE) -
GDSS Viniklang