TEAMVIEWER AND REMOTE TOOLS
SEYI ADEOLA ADEBOWALE
Oshogbo
Summary
Dedicated IT Support/End User/Infrastructure Support Officer with a strong background in providing top-notch technical assistance and resolving end-user issues promptly and effectively. Skilled in diagnosing and troubleshooting a wide range of hardware, software, and network problems. Excel in providing clear and concise technical guidance to non-technical users, ensuring their seamless interaction with technology. Adept at maintaining records, managing IT assets, and ensuring compliance with IT policies and procedures. Seeking to leverage expertise in enhancing end-user productivity and satisfaction in a dynamic IT environment.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
IT SUPPORT / END USER SUPPORT OFFICER
First City Monument Bank Limited (FCMB GROUP)
04.2018 - Current
- Provide Technical Support: Offer timely and effective technical assistance to end-users, addressing Hardware, software, and network issues
- Troubleshooting: Diagnose and resolve hardware and software problems by guiding end-users through Appropriate steps or escalating issues to higher-level support when necessary
- Install and Configure: Install and configure computer systems, applications, printers, and other Peripherals, ensuring they are set up correctly
- User Training: Conduct training sessions or create user-friendly documentation to help end-users Understand and use technology efficiently
- Password Management: Manage and reset user passwords, ensuring security and access controls are Maintained
- Hardware Maintenance: Perform routine maintenance on computers, laptops, and other hardware, Including cleaning, upgrading components, and ensuring proper functioning
- Inventory Management: Keep track of IT assets, including computers, monitors, and mobile devices, And manage equipment inventory efficiently
- Remote Support: Provide remote assistance to end-users, resolving issues without the need for Physical presence when possible
Information Technology Trainee
University Press
10.2011 - 12.2012
- Installed and maintained computer systems, including software and hardware on desktops and Laptops
- Resolved internet and network access issues (both wired and wireless)
- Provided network printer support
- Offered one-on-one technical assistance to staff as needed/requested
Education
HIGHER NATIONAL DIPLOMA - Computer Science
The Polytechnic, Ibadan
01.2013 - 01.2015
National Diploma - computer Science
The Polytechnic, Ibadan
01.2009 - 01.2011
SSCE - WAEC NECO
Apata Community Grammar School
01.2002 - 01.2008
Skills
Computer Hardware
Certification
Certified Network Security Specialist, ICSI (International Cybersecurity Institute), UK, 20634722
Software
Timeline
IT SUPPORT / END USER SUPPORT OFFICER
First City Monument Bank Limited (FCMB GROUP)
04.2018 - Current
HIGHER NATIONAL DIPLOMA - Computer Science
The Polytechnic, Ibadan
01.2013 - 01.2015
Information Technology Trainee
University Press
10.2011 - 12.2012
National Diploma - computer Science
The Polytechnic, Ibadan
01.2009 - 01.2011
SSCE - WAEC NECO
Apata Community Grammar School
01.2002 - 01.2008
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