TEAMVIEWER AND REMOTE TOOLS
SEYI ADEOLA ADEBOWALE
Oshogbo
Summary
Dedicated IT Support/End User/Infrastructure Support Officer with a strong background in providing top-notch technical assistance and resolving end-user issues promptly and effectively. Skilled in diagnosing and troubleshooting a wide range of hardware, software, and network problems. Excel in providing clear and concise technical guidance to non-technical users, ensuring their seamless interaction with technology. Adept at maintaining records, managing IT assets, and ensuring compliance with IT policies and procedures. Seeking to leverage expertise in enhancing end-user productivity and satisfaction in a dynamic IT environment.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
IT SUPPORT / END USER SUPPORT OFFICER
First City Monument Bank Limited (FCMB GROUP)
04.2018 - Current
- Provide Technical Support: Offer timely and effective technical assistance to end-users, addressing Hardware, software, and network issues
- Troubleshooting: Diagnose and resolve hardware and software problems by guiding end-users through Appropriate steps or escalating issues to higher-level support when necessary
- Install and Configure: Install and configure computer systems, applications, printers, and other Peripherals, ensuring they are set up correctly
- User Training: Conduct training sessions or create user-friendly documentation to help end-users Understand and use technology efficiently
- Password Management: Manage and reset user passwords, ensuring security and access controls are Maintained
- Hardware Maintenance: Perform routine maintenance on computers, laptops, and other hardware, Including cleaning, upgrading components, and ensuring proper functioning
- Inventory Management: Keep track of IT assets, including computers, monitors, and mobile devices, And manage equipment inventory efficiently
- Remote Support: Provide remote assistance to end-users, resolving issues without the need for Physical presence when possible
Information Technology Trainee
University Press
10.2011 - 12.2012
- Installed and maintained computer systems, including software and hardware on desktops and Laptops
- Resolved internet and network access issues (both wired and wireless)
- Provided network printer support
- Offered one-on-one technical assistance to staff as needed/requested
Education
HIGHER NATIONAL DIPLOMA - Computer Science
The Polytechnic, Ibadan
01.2013 - 01.2015
National Diploma - computer Science
The Polytechnic, Ibadan
01.2009 - 01.2011
SSCE - WAEC NECO
Apata Community Grammar School
01.2002 - 01.2008
Skills
Computer Hardware
Networking
System Administration
Strategic Planning
Troubleshooting
Research
Web Development
Network Cabling
Android Tablet repair
Android OS engineering
Operational support
Business processes
Teamwork skills
Certification
Certified Network Security Specialist, ICSI (International Cybersecurity Institute), UK, 20634722
Software
Timeline
IT SUPPORT / END USER SUPPORT OFFICER
First City Monument Bank Limited (FCMB GROUP)
04.2018 - Current
HIGHER NATIONAL DIPLOMA - Computer Science
The Polytechnic, Ibadan
01.2013 - 01.2015
Information Technology Trainee
University Press
10.2011 - 12.2012
National Diploma - computer Science
The Polytechnic, Ibadan
01.2009 - 01.2011
SSCE - WAEC NECO
Apata Community Grammar School
01.2002 - 01.2008