Emmanuel Lot

• Built and maintained relationships with new and existing clients while providing high level of expertise.
• Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Worked departments to facilitate communication and deliver personalized solutions to customers.
• Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
• Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
• Participated in staff meetings to discuss innovative strategies to improve services.

• Conducted research and analysis to determine brand positioning and messaging.
• Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
• Consulted with product development teams to enhance products based on customer interest data.
• Managed and oversaw creative projects to drive quality, accuracy and deadline management.
• Cultivated relationships with key stakeholders, vendors and industry influencers to create positive brand experiences.
• Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
• Researched market trends to identify customer needs and preferences for strategic planning.
• Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
• Planned, implemented, and tracked sales and marketing strategies to promote brand products.

• Increased client Base by sourcing for new business opportunities and leads.

• Presentations and demonstrations of new payment solutions to merchants and major clients.

• Identified and mapped business strengths to customers' need.

• Followed industry trends.

• Reported and analysed successes and areas needing improvement.

• Collaborated with sales and marketing departments to support client acquisition.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Communicated directly with customers and partners to build strong business networks and relationships.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Negotiated client contracts and agreements to cultivate profitable business transactions.
• Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
• Implemented innovative business development strategies to increase customer base and expand market share.