MS Office
Mike Joe Nkanta
Relationship Manager
Lagos,LA
Summary
Confident Relationship Manager with hands-on approach to implementing strategies to cultivate positive customer experiences. Business-driven and always finding successful ways to acquire new clients and foster lucrative relationships. Advising, educating and engaging clients on various ways to improve financial inclusion and agent banking business. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 5-year track record of success in financial services. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Relationship Manager
SANEF Limited
Lagos , Lagos
12.2020 - Current
- Worked with Distribution and Stakeholder engagement departments to facilitate communication and deliver personalized solutions to customers.
- Managed and maintained relationship with 14 financial services providers (Super Agents) and 10 Financial institutions (Banks)
- Support Super-Agent and Banks to build agent network to 1,002,514 operational agents across Nigeria
- Monitored Account opening target for banks and Super Agents
- Monitored issues carefully and reached out to appropriate institution to provide immediate resolution and maintain satisfaction.
- Generated new business and income for the organization by facilitating collaborative partnership between Banks and financial service providers.
- Transcended requirements on consistent basis to satisfy customers.
- Networked with business leaders and executives to identify prospective Agents within local community and create opportunities to sell financial services.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer acquisition.
- Supported end-to-end SANEF loan management process with the CBN, review complete loan documentation request and monitored loan utilization for compliance.
- Assisted Banks and Super Agents with needs such as Account opening , Card Distribution, Dispute resolution and signing up for new services.
- Worked with Banks and Super Agents to address and respond to partnership management issues.
- Developed and cultivated lucrative relationships with both new and existing institutions through effective communication and exemplary interpersonal skills.
IT, Personnel
Marina Medical Services (HMO) Ltd, Lagos (MIS Department)
Lagos , Lagos
06.2019 - 11.2020
- Compiled data from personnel records and prepared reports to aid in key decision-making.
- Transcribed physical enrollment and other documents from written to digital format.
- Maintained office PCs, networks and mobile devices.
- Learned [Language] to more easily converse with growing personnel population of non-English-speaking workers.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Webcam.
- Procurement of IT hardware and software products, maintain documentation of changes regarding users, functions & systems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Kept record of inventory purchase related to hardware and software supplies.
- Monitor incoming and outgoing streams to ensure that the streams are compliant to the necessary Industry standard.
- Helped team of 7 HR staff work efficiently by skillfully handling administrative needs.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
- Supported meetings by taking notes, organizing minutes and writing summaries.
Agency Banking Officer
Access Bank Plc, Head-office Lagos (Agency Banking)
Lagos, Lagos
04.2019 - 06.2019
- Managing over 5,000 Agent network, and providing updates for the Agency Banking division.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Onboarded new Agents by entering Agent information into Agency Banking application (COVR)
- Configured POS and Mobile Phone for newly created agents (configuration, set-up and repair). create agents on Mobile device using BANK-ONE application
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems on CRM, improved operations and provided exceptional service.
- Monitor production of promotional materials, storage and distribution
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
Administrative and Configuration Officer
Diamond Bank Plc, Head-Office Lagos (Agency Banking)
Lagos, Lagos
02.2018 - 03.2019
- Led projects and analyzed data to identify opportunities for improvement.
- Prepared variety of different written communications, reports and documents.
- Participated in team-building activities to enhance working relationships.
- Managed over 1,000 Agents network and providing updates for the Agency Banking division.
- Agent creation on Agency Banking application (COVR)
- configured POS and Mobile Phones for agents (configuration, set-up and repair). Setup agents on Mobile using BANK-ONE application
- Training and retraining new and existing agents on Agency Banking business and services.
- Investigating customer and agent complaints and irregularities while ensuring all complaints are resolved timely
- Monitoring of promotional materials production, storage and distribution
- Ensure agreements are executed for newly onboarded agents agents, received signed agreements and file them.
- Organize market storm for sales of bank product in major markets across the country
- Providing weekly and monthly reports to Business and Support Partners for review
- Monitoring and rendering reports on application downtime.
- Analyzing data dashboard for Agency banking on a monthly, quarterly and bi- annual basis to enhance business decision making.
Assistant Information/Clerical Officer
Ogun State Environmental Protection Agency (OGEPA)
Abeokuta, Lagos
01.2017 - 12.2017
- Record keeping and updating administrative files.
- Dispatch of treated files to various department
- Update information notice board
- Organize TV Interview sessions for general manager
- Organizing training on recommended practice for health and safety programs
- Engaged in inspection routines with various departments of the agency
- Enforcement of the Ogun State Extant Laws & Regulations
- Delivered clerical support by handling range of routine and special requirements.
- Produced high-quality documents and spreadsheets for internal needs.
- Provided clerical support to company employees by copying, printing, signing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Checkout Supervisor /Cashier Team Lead
Game Discount World Nigeria Limited
Lagos, Lagos
01.2008 - 02.2010
- Ensure items brought to the till point are properly checked
- Enlighten customers about products and services as available in the store.
- Educate customers on importance of a particular product and ensure customer satisfaction at all times
- Ensure free customer movement at point of sale
- Monitor cashiers’ transactions and resolve/escalate complaint
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Built positive relationships with customers to increase repeat business.
- Run system start of day and system end of day on primary and secondary controller
- Monitor server and controllers in computer room
- Print departmental sales report for floor managers
- Printing of (PIC) Price Indicator Label and barcodes
- Update item description and prices
Education
Bachelor of Science - Computer Science
Abubakar Tafawa Balewa University (ATBU)
Bauchi 01.2010 - 12.2015
Skills
Relationship building and management
Business relationship cultivation
Fluent in English Language, Yoruba and Efik
New business generation
Solution development
Client Relationships
Financial Advising
Data Analytics
Service support
Software
Analytical
Personnel Management
Administrative
Graphics Design
Certification
CBRM - Certified Business Relationship Manager
Interests
Politics and Sport
Volunteering and community involvement
Volunteering shows a lot of initiative and strong morals. It also teaches organizational and leadership skills. In my community i volunteered to coordinate collection of security levy for each house and also organize meetings during the weekends. In church i was elected as a member of the council (The youngest ever) for fresh ideas and youthful involvement in church related activities.
Timeline
Relationship Manager
SANEF Limited
12.2020 - Current
IT, Personnel
Marina Medical Services (HMO) Ltd, Lagos (MIS Department)
06.2019 - 11.2020
Agency Banking Officer
Access Bank Plc, Head-office Lagos (Agency Banking)
04.2019 - 06.2019
Administrative and Configuration Officer
Diamond Bank Plc, Head-Office Lagos (Agency Banking)
02.2018 - 03.2019
Assistant Information/Clerical Officer
Ogun State Environmental Protection Agency (OGEPA)
01.2017 - 12.2017
Bachelor of Science - Computer Science
Abubakar Tafawa Balewa University (ATBU)
01.2010 - 12.2015
Checkout Supervisor /Cashier Team Lead
Game Discount World Nigeria Limited
01.2008 - 02.2010