ZITA ABHULIMEN
SALES AND CUSTOMER SERVICE REPRESENTATIVE
Gwarinpa,Abuja
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales and customer service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. A reliable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack, and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
Sales Representative
Dante Labs
New York, New York
11.2022 - 12.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Listened to customer needs and desires to identify and recommend optimal products, and recommended complementary purchases to customers, increasing revenue and sales by 15%
- Developed strong rapport with customers and created positive impression of business.
- Utilized Hubspot to manage customer accounts and track performance metrics.
- Developed and maintained comprehensive understanding of products, services, and competitors to enhance sales presentations.
- Overcame objections, negotiated payments, and helped customers regain or retain their current account status.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes with Zendesk.
Appointment Setter
Gauge Telematics LLC
Indianapolis, Indiana
05.2022 - 10.2022
- Acted as first point of contact and set appointments for prospective clients.
- Clarified customer requests, forwarded product information, and answered questions to support sales operations and increase sales by 10%.
- Used provided call list to sort, organize, and prioritize before making outbound calls to potential customers.
- Scheduled follow-up calls with potential customers to gain interest in scheduling appointments.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Screened potential customers to determine their interest in and requirements for products and services of company.
- Used consultative sales approach to understand and meet customer needs, addressed client inquiries, and updated database information.
- Documented customer interactions using SalesForce to capture data in processing system.
Virtual Assistant
Vegamour
Los Angeles, CA
11.2020 - 03.2022
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Entered supervisor's shopping list into Shopify and coordinated deliveries.
- Set up virtual Zoom meetings, Skype calls, and Google Meet calls; invited guests and disseminated agendas across multiple time zones.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions through Shopify and Zendesk.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests, increasing sales by 10%.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes with Zendesk.
- Uploaded files for team use on Google Suite and SharePoint.
- Created and duplicated orders and processed customer refunds, replacements, and exchange requests through Shopify.
Customer Service Representative
Specialty Life Insurance
Ontario, Toronto
04.2018 - 08.2020
- Promoted products and services using upselling and other sales strategies.
- Responded to customer calls swiftly to resolve issues and answer questions and requests for products, services, and company information.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Attended seminars, meetings, and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Managed over 300 customer calls per day, mix of warm and cold calls.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts and updated account information to maintain customer records.
Education
Bachelor of Science - Nursing Science
University Of Benin
Benin City, Edo State, Nigeria 08.2016 - 09.2020
High School Diplomat -
Presentation National High School
Benin City, Edo State, Nigeria 09.2010 - 07.2016
Skills
Sales expertise
Complaint resolution
Lead generation
Account management
Recordkeeping strengths
Professional telephone demeanor
Outbound Sales
Scripted calls
Lead information capture
Order fulfillment
Social media knowledge
Appointment scheduling and calendar management
50 WPM typing speed
Additional Information
CRM Experience:
- Zendesk
- Gorgias
- Shopify
- Hubspot
- CloudTalk
- ChaseData
- Salesforce
IT Skills:
- Microsoft Suite
- Google suite
Workforce Management Software:
- Hubstaff
Timeline
Sales Representative
Dante Labs
11.2022 - 12.2023
Appointment Setter
Gauge Telematics LLC
05.2022 - 10.2022
Virtual Assistant
Vegamour
11.2020 - 03.2022
Customer Service Representative
Specialty Life Insurance
04.2018 - 08.2020
Bachelor of Science - Nursing Science
University Of Benin
08.2016 - 09.2020
High School Diplomat -
Presentation National High School
09.2010 - 07.2016