Vera Kaineh
Lagos,Lagos
Summary
A highly skilled professional with over 5years+ expertise in written and verbal communication, competent at drafting correspondence and managing multiple priorities with strong organizational skills, ensuring smoothy and efficient office operations. Proficient in Google Suite, Microsoft Suite, and common tools like Zoom, showcasing outstanding time management and team leadership capabilities. Known for active listening, attention to details, and problem-solving skills, with a deep understanding of product or service knowledge. Aiming to Optimize administrative process, support and contribute to team achievements.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Administrative assistant
Enterprise Asser Holdings Ltd
Lagos, Nigeria
05.2023 - 03.2026
- Administrative Support by scheduling meetings, handling travel arrangements for site visit, timely and professional response to over 50 incoming/outgoing communication per day via phone, mail or chat to clients.
- Coordinate with internal teams, external contractors and suppliers to facilitates maintenance and asset inspection.
- Preparation of monthly and quarterly inventory reports and reconciling financial data such as supplier invoice and maintenance expense
- Maintain comprehensive physical and organized files for all asset, accurate up to date inventory records, and updating of database system
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
Customer service representative
Durblin Reservations & Tour
Lagos, Naigeria
12.2021 - 05.2023
- Handled over 50 customer enquiries per day via phone, email, chat or social media, provide clear and accurate information about services and guide customers through process policies and procedures
- Resolve Customer Issue by investigating complaints, troubleshoot problems, escalate complex cases to appropriate if need be, and follow up to ensure issues are fully resolved.
- Process over 30 bookings per day, refunds, update customer accounts, personal information and assist with payments.
- Provide positive customer experience by clear empathetic professional communication.
- Collaborating with internal teams by sharing feedbacks with service team and coordinate with above leaders to resolve issues
Education
Bachelor of Science - Computer Science
Delta State University Abraka
Nigeria 09.2015 - 09.2019
Project Manager Professional - Project Management
International Institute of Project and safety management
Nigera 01.2021 - 11.2021
Health Safety And Environment Management 1&2 - Health Safety And Environment
International Institute of Project And Safety Management
Nigeria 01.2021 - 11.2021
Environmental Impact Assesment - Health Safety And Environment
International Institte Of Project And Safety Management
Nigeria 01.2021 - 11.2021
Skills
- Excellent written and verbal communication skills in English and drafting of correspondence
- Strong organizational skills, with ability to manage calendars and multiple priorities
- Proficient in Google suite, Microsoft suite and common tools like zoom
- Time management
- Team Leadership
- Active listening and attention to details
- Product or service Knowledge
- Problem Solving
Affiliations
- Travel
- Writing
- Reading
Timeline
Administrative assistant
Enterprise Asser Holdings Ltd
05.2023 - 03.2026
Customer service representative
Durblin Reservations & Tour
12.2021 - 05.2023
Project Manager Professional - Project Management
International Institute of Project and safety management
01.2021 - 11.2021
Health Safety And Environment Management 1&2 - Health Safety And Environment
International Institute of Project And Safety Management
01.2021 - 11.2021
Environmental Impact Assesment - Health Safety And Environment
International Institte Of Project And Safety Management
01.2021 - 11.2021
Bachelor of Science - Computer Science
Delta State University Abraka
09.2015 - 09.2019