COMFORTER KETEBU
Parkview, Lagos
Summary
Detail-oriented Virtual Assistant with 3 years of experience supporting executives and teams in fast-paced environments. Seeking to leverage strong organizational skills, proactive communication, and technical proficiency to contribute to the efficiency and success of your organization. To function in a dynamic team with a passion for excellence by providing exceptional customer service in fast-paced environments, offering keen attention to detail and excellence that is driven by creativity, initiative and knowledge . To be able to combine work , experience, initiative and professional skill in an environment that provides job satisfaction and career development. Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Administrative Assistant
Resas Gift Shop
Lagos, Lagos
09.2023 - 07.2024
- Managing email correspondence: Sorting, responding to inquiries, and flagging important messages
- Calendar management: Scheduling appointments, meetings, and reminders
- Document preparation: Drafting, editing, and formatting documents, presentations, and reports
- File management: Organizing digital files, maintaining file systems, and ensuring documents are easily accessible
- Customer Service and Support:
- Handling customer inquiries: Responding to customer emails, live chats, or phone calls promptly and professionally
- Processing orders: Managing online orders, ensuring accurate order fulfillment, and handling returns or exchanges
- Resolving customer complaints: Addressing issues and providing solutions to enhance customer satisfaction
- Content Creation and Management:
- Writing and editing: Creating blog posts, articles, newsletters, or website content
- Social media management: Creating and scheduling posts, engaging with followers, and monitoring social media platforms
- Content calendar management: Planning and organizing content schedules to ensure consistent publishing
- Technical Support and Website Management:
- E-commerce support: Managing product listings, inventory updates, and assisting with online sales transactions
- Basic technical troubleshooting: Resolving issues related to software, applications, or online platforms
- Marketing and Promotion:
- Email marketing: Creating and sending newsletters, managing subscriber lists, and analyzing email campaign performance
- SEO assistance: Optimizing content for search engines, conducting keyword research, and implementing SEO strategies
- Online advertising: Assisting with setting up and monitoring online ad campaigns on platforms like Google Ads or Facebook Ads
- Research and Analysis:
- Market research: Gathering data on industry trends, competitors, and target demographics
- Data analysis: Analyzing metrics from website analytics, social media insights, or marketing campaigns to provide actionable insights
- Project Management:
- Task coordination: Assigning tasks, setting deadlines, and tracking progress using project management tools
- Collaboration facilitation: Organizing virtual meetings, preparing agendas, and documenting meeting minutes
- Planning and procurement of retail products
- Arrangement , preparation and delivery of gift items
- Financial and Administrative Support:
- Expense tracking and budgeting: Monitoring expenses, preparing financial reports, and assisting with budget management
- Invoicing and billing: Generating invoices, following up on payments, and maintaining billing records
- Personal Assistance:
- Managing personal appointments and scheduling: Assisting with personal calendar management and organizing personal tasks
- Travel arrangements: Booking flights, accommodations, and transportation as needed
- Miscellaneous Tasks:
- Conducting online research: Gathering information on various topics and compiling research findings
- Event planning and coordination: Assisting with organizing virtual events, webinars, or online workshops.
- Supported the business owner with administrative duties including(carrying out research for new product(s) (product management) and (proposal preparation).
Virtual Assistant
Resas Afro World
Lagos, Nigeria
05.2021 - 09.2023
- Managed executive calendars, scheduling appointments and coordinating meetings across multiple time zones
- Handled travel arrangements, including flights, accommodations, and itineraries, optimizing cost and convenience
- Monitored and responded to emails, filtering and prioritizing correspondence for executives
- Conducted market research and compiled data for reports and presentations, ensuring accuracy and relevance
- Assisted in social media management, content creation, and scheduling posts using platforms like Hootsuite
- Email marketing: Creating and sending newsletters, managing subscriber lists, and analyzing email campaign performance
- SEO assistance: Optimizing content for search engines, conducting keyword research, and implementing SEO strategies
- Carried out research for product suppliers for procurement
- Managed product management of products to be delivered to customers.
- Managed up to 5-10 calls daily with external customers and stakeholders.
- Managed diaries for the Executive Directors by scheduling meeting appointments, arranging travel and managing papers for meetings.
- Attended both official and business meetings, taking notes, drafting and distributing minutes and actioning recommendations as required.
- Supervised administrative work in physical office and set goals for staff.
Virtual Assistant
Tres Leches Cakes
Lagos, Nigeria
09.2021 - 01.2022
- Handling customer inquiries: Responding to customer emails, live chats, or phone calls promptly and professionally
- Processing orders: Managing online orders, ensuring accurate order fulfillment, and handling returns or exchanges
- Resolving customer complaints: Addressing issues and providing solutions to enhance customer satisfaction
- Provided suggestions for a new product to be introduced to customers during the Christmas holidays which turned out to be a bestseller and is still being requested by customers
- Managed up to 10-15 calls daily with external customers and stakeholders.
- Consistently demonstrated strong skills in invoicing and managing daily logistics costs..
- Contributed to harmonious and productive office environment by building positive relationships with coworkers.
Education
LLB - Law
University of Benin
01.2015 - 10.2019
CAC certified Training course on “Insolvency” - undefined
Nigerian Law School
01.2020 - 05.2021
Skills
Experience with virtual collaboration tools (Zoom, Microsoft Teams, Slack, etc)Strong organizational and time management skills, with the ability to prioritize tasks effectivelyExcellent written and verbal communication skills, with a keen attention to detailAbility to work independently with minimal supervision and as part of a team
Invoicing and billing
Organising packages
Professional and mature
Supplier liaison
Acted as main contact for staff and clients
Organised tasks by level of urgency and importance to make best of use time and resources
Legal administrative support
Meeting planning
File archive administration
Office equipment maintenance
Stationery control
Data entry
Project scheduling
Results-orientated
Travel arrangements and claims
80 wpm typing speed
External communications
Coordinating programme activities
File and data retrieval systems
Self-directed
Contract management
Protecting information
Contributed to harmonious and productive office environment by building positive relationships with coworkers
Microsoft Office
Microsoft Word expertise
Proofreading
Grammar expertise
Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support
Managed and tracked incoming and outgoing email correspondence, ensuring replied were sent within required timeframes
Canva
Remote onboarding and offboarding procedures
Attended internal and external meetings, taking notes, drafting and distributing minutes and actioning recommendations as required
Call handling
Accomplishments
- SBL-NBA Training- on “Accounting Essentials for Lawyers”-July 2023
- Voluntary Work
- President of International Law Students Association( ILSA) UNIBEN CHAPTER( 10-2018 - 10-2019)
- Organized and managed student symposiums, Seminars and other formal events
- Research Officer in Lawyers in Energy Network
- Publications: “Oil Exploration Licenses in Nigeria”“The Registration of Tech Companies according to the Nigerian Startup Act”
Timeline
Administrative Assistant
Resas Gift Shop
09.2023 - 07.2024
Virtual Assistant
Tres Leches Cakes
09.2021 - 01.2022
Virtual Assistant
Resas Afro World
05.2021 - 09.2023
CAC certified Training course on “Insolvency” - undefined
Nigerian Law School
01.2020 - 05.2021
LLB - Law
University of Benin
01.2015 - 10.2019