Uwakmfon Ekpenyong
Banking Operations
Akwa Ibom
Summary
Dynamic operations leader with extensive experience at United Bank For Africa, recognized for enhancing customer satisfaction and team performance. Proficient in Microsoft Excel, I excel at identifying process improvements and fostering a collaborative environment. A resourceful team player, I consistently drive efficiency and ensure seamless operations across diverse banking functions.
Overview
11
11
years of professional experience
1
1
Language
Work History
Branch Operations Manager
United Bank For Africa
11.2024 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Performed monthly compliance checks.
Head of Operations
United Bank For Africa
01.2024 - 10.2024
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Cash Officer
United Bank For Africa
11.2022 - 12.2023
- Oversaw liquidity and cash management operations.
- Monitored counterfeit bill detection efforts, ensuring adherence to established security protocols in each transaction.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
ATM Custodian
United Bank For Africa
01.2021 - 10.2022
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Reduced downtime by promptly addressing hardware and software issues in ATMs.
- Streamlined cash management processes through diligent tracking and reporting of ATM balances.
Customer Service Officer
United Bank For Africa
05.2018 - 12.2020
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Teller
United Bank For Africa
03.2018 - 04.2018
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular call-overs and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
Facility Supervisor
Global Height MPCS
06.2015 - 02.2018
- Optimized space usage within the facility through strategic planning that accommodated both short-term events and long-term expansion needs.
- Promoted an inclusive work culture that prioritized teamwork while respecting individual strengths and perspectives.
- Monitored and maintained inventory levels, ensuring adequate supplies were available for ongoing facility needs.
Education
Bachelor of Science - Computer Science
04.2001 -
(Second Class Upper)
Computer Science
04.2001 -
(Upper Credit)
10-2008
SSCE, NECO
07-2002
FSLC
Skills
Computer Skills: Microsoft office Proficiency Microsoft Excel Proficiency Internet Utility
Additional Information
Referees
1. Pst. Simon Obotu
Resident Pastor (Dunamis International Gospel Centre, Lekki)
08036055247
2. Mr. Ndifreke Aniefiok Bassey
CEO Eyen Palm Oil Ventures
08036753243
3. Mr. Ikenna Aja
Regional Manager (United Bank for Africa)
08034029638
Timeline
Branch Operations Manager - United Bank For Africa
11.2024 - Current
Head of Operations - United Bank For Africa
01.2024 - 10.2024
Cash Officer - United Bank For Africa
11.2022 - 12.2023
ATM Custodian - United Bank For Africa
01.2021 - 10.2022
Customer Service Officer - United Bank For Africa
05.2018 - 12.2020
Teller - United Bank For Africa
03.2018 - 04.2018
Facility Supervisor - Global Height MPCS
06.2015 - 02.2018
Gregory University, Uturu. - Bachelor of Science, Computer Science
04.2001 -
Heritage Polytechnic - , Computer Science
04.2001 -
Lutheran High School - ,
Liberty Nursery/Primary School - ,