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Comfort OMOLOLA OYEBAMIJI
Ibadan
Work Preference
Summary
Energetic, reliable, Trustworthy, vast research Analytic and practical experience providing project troubleshooting expertise, as well as demonstrated success in application of engineering principles to the field. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Additional experience in Sales, coordination and managerial skill, maintaining safety Methods and Practices, Clear communicator both oral and written, approachable, relatively with co-worker, Team, Management and Thrive to challenging deadlines driven environments to work effectively with Team and facilities. Contributing the best of my abilities in every circumstances in order to improve organizational goals attaining provisional success and also to abide with the rules and regulations that governs and add values to the organization.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Branch Operations Manager
FAFKAY Integrated Services Company
Challenge, Ibadan, Oyo State, Nigeria
10.2024 - 02.2026
- Got promoted to Branch Operations Manager
- Role:
- Oversee 8 subsidiaries
- Increased Sales by 12%
- Managed over 50 customers
- Implemented inventory management systems to optimize stock levels and reduce shortages.
- Analyzed performance metrics, identifying areas for process improvement and cost reduction.
- Led cross-functional teams to execute strategic initiatives aligned with company goals.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and opportunities for advancement.
- Organized staff schedules to ensure adequate coverage during peak business hours while maintaining employee satisfaction.
- Supervise and oversee all operations in all subsidiaries
- Planning, strategizing, problem solving and follow-up with Employee performances Training and development
Travel Consultant
FAFKAY Integrated Services Company
Challenge, Ibadan, Oyo State, Nigeria
08.2023 - 06.2024
- Role: Travel Consultant
- Filed and applied for over 28 clients visa appointments and itinerary per week
- Client Consultation and Needs Assessment
- Trip Planning and Customization, Booking and Reservations
- Travel Documentation and Compliance
- Market Research and Trend Analysis
Human Resource Manager
FAFKAY Integrated Services Company
Challenge, Ibadan, Oyo State, Nigeria
01.2023 - 01.2024
- Promoted To Human Resource Manager
- Role: Human Resource Manager
- Recruitment and Staffing
- Recruit and Onboard 67 employees
- Dismiss 29 employees
- Employee Onboarding, Employee Relations and Conflict Resolution
- Performance Management, Training and Development
- Compensation and Benefits
- Compliance and Legal Issues
- HR Policies and Procedures
- Employee Engagement and Retention
- HR Reporting and Analytics
- Workforce Planning and Organizational Development
- Facilitated conflict resolution sessions, promoting a collaborative work environment among diverse teams.
- Led training initiatives to upskill staff on company policies and procedures, improving operational efficiency.
Tutor/Class Moderator
Breakthrough Ingenious Montessori school with NYSC
Challenge, Ibadan, Oyo State, Nigeria
02.2022 - 01.2023
- Role: Tutor/Class Moderator
- Ensures students follow school rules and looks after their well-being.
- Monitors students’ progress, helps with study habits, and advises on subject choices.
- Took over 150 students in English Language, civic Education, Social studies and Economics subjects.
- Provides personal guidance, motivation, and support for students’ overall growth.
- Maintains attendance, performance records, and reports on students’ behavior and progress.
Customer Service Representative
Glory Medicine And Supermarket Store
Ibadan, Oyo State, Nigeria
12.2021 - 02.2022
- Collaborated with team members to streamline processes and enhance service delivery standards.
- Managed 35 customers calls per day
- Assisted in upselling products, contributing to increased sales and customer satisfaction.
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Managed customer accounts, ensuring accurate updates and timely follow-ups on service issues.
- Maintained knowledge of product offerings, enabling informed recommendations during customer interactions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Bachelor of Science - Educational Management
Osun State University
Osogbo, Osun State, Nigeria01-2021
Skills
- Microsoft; Excel, powerpoint,Microsoft word, Google sheet, Google form, Calendar and more
- Active listening
- Email coordination: Receiving and sending Emails, Code call
- Customer satisfaction measurement
- Translation: Voice Translation and Documents translation to any language
- Computer proficiency
- Professional telephone demeanor
- Scheduling
- Call management
- Documentation
- Administrative support
- Prioritization
- Customer relationship management (CRM)
Accomplishments
Led a 25-member team to secure 10 international Partnerships with European universities and Employers,doubling the initial target of 5 and significantly expanding the organization's global footprint.
Affiliations
- Associate, Network Community 2024
- Associate, Recruiters Connect 2024
- Associate, HR Network Board 2024
- Member, Leadership and Entrepreneurial 2024
Certification
- UNIATHENA 2025: Basics of Operations Management Strategic Management
- ATINGI 2025: Time Resource Planning
- MASTER CLASS MANAGEMENT 2025: Master Certificate in Leadership Management
- YOUNG AFRICA LEADERSHIP INITIATIVE NETWORK (YALINETWORK) 2025: Management Strategies for People and Resources
- Fundamentals of Responsible Leadership for Entrepreneurs
- ALISON 2024 International and Strategies Human Resources Management Certificate
- Basic German Language Skills Certificate
- Leadership and Management Skills for Business-Managing Employee
- OLYMPUS MYGREAT LEARNING 2024: HR Analytics Certificate
- PROGRAMMING HUB 2024: Digital Marketing Certificate
- JOBBERMAN SOFT–SKILLS TRAINING 2023: Certificate of Achievement
- FEDERAL REPUBLIC OF NIGERIA 2022: Teachers Registration Council of Nigeria (TRCN)
Interests
Studying, Inventory management, Problem solving, Sporting, Internet Surfing
LANGUAGE
English: Proficient Language, fluent levels in speaking, writing, Reading and Listening
Yoruba: Native Language, Distinguished Levels in Listening, Speaking, Reading, and Writing
German: Basic Professional Proficiency.
Timeline
Branch Operations Manager
FAFKAY Integrated Services Company
10.2024 - 02.2026
Travel Consultant
FAFKAY Integrated Services Company
08.2023 - 06.2024
Human Resource Manager
FAFKAY Integrated Services Company
01.2023 - 01.2024
Tutor/Class Moderator
Breakthrough Ingenious Montessori school with NYSC
02.2022 - 01.2023
Customer Service Representative
Glory Medicine And Supermarket Store
12.2021 - 02.2022
Bachelor of Science - Educational Management
Osun State University
Communication,Empathy, Problem-solving,Patience, Emotional Resilience,Travelling and Singing
Language
English: Proficient Language, fluent levels in speaking, writing, Reading and Listening
Yoruba: Native Language, Distinguished Levels in Listening, Speaking, Reading, and Writing
German: Basic Professional Proficiency.
Russian: Classes ongoing