Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

UCHECHUKWU BLESSING MGBEADICHIE

Lagos,

Summary

Proficient virtual assistant with 2+ years of experience utilizing Zendesk and other CRM platforms such as Freshdesk, Hubspot, Monday.com, and Pipedrive. Background in the healthcare industry strengthens customer support expertise. Recognized for resolving customer inquiries promptly and empathetically. Excellent communication skills support teamwork and adaptability in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

DEE ROYAL DIADEM DIAGNOSTICS
Delta State
01.2024 - Current
  • Conduct regular performance reviews to provide actionable feedback for employee development.
  • Analyze sales reports, activity reports, and financial statements to evaluate productivity and goal achievement.
  • Generate reports detailing progress toward key objectives like productivity gains and cost reductions.
  • Cultivate and strengthen lasting client relationships through effective issue resolution and communication skills.
  • Develop and update departmental policies and procedures to align with business objectives.

Manager of Business Development and Sales

KEN CROCHET
Lagos
05.2021 - 11.2023
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Monitored market trends, customer feedback, and competitor activities to identify opportunities for growth.
  • Maintained contact with existing customers through phone calls, emails, and visits to build strong relationships.
  • Implemented innovative approaches to improve overall customer experience.
  • Managed the process of identifying potential customers and developing new accounts.

Front Desk Personnel/Management Assistant

ODEL DIAGNOSTICS
Ebonyi State
02.2022 - 07.2022
  • Conducted regular meetings with senior management to review administrative support needs.
  • Assisted in the preparation of budgets by compiling data related to costs and revenues.
  • Processed invoices and verified the accuracy of financial documents prior to submission.
  • Handled confidential information with discretion and maintained organized filing systems.
  • Coordinated and facilitated calendars to arrange appointments, meetings, and conferences.
  • Provided administrative support to management staff, including responding to customer inquiries and preparing reports.

Education

Bachelor of Science - Radiography and Radiological Science

Nnamdi Azikiwe University
Awka
12-2021

University Mandatory Information and Technology Training -

Nnamdi Azikiwe University
Awka
01.2021

Skills

  • Virtual assistance and administration
  • Proficient use of communication tools
  • Workspace management
  • Process efficiency
  • Verbal and written communication
  • Record retention
  • Office equipment management
  • Inventory oversight
  • Calendar coordination
  • Report generation
  • Data-driven decision-making
  • Attention to detail
  • Customer service and support
  • Problem resolution
  • Effective communication
  • CRM management
  • Sales and marketing strategies
  • Upselling techniques
  • Sales strategy development
  • Lead generation tactics
  • Email marketing campaigns
  • Data entry and analysis
  • Google applications expertise
  • Team leadership
  • Logistics planning
  • KPI tracking

Certification

  • 2024, Technical Support Fundamentals, Coursera, in view
  • 2024, Virtual Assistance Skills in the Digital Age, ALX
  • 2024, On-Demand IT Skills, Digital Witch Support Community
  • 2015, IT skills (MS Word, MS Excel, MS PowerPoint, Corel Draw, Google Workspace, and more), Akepat Computer Training Institute

Languages

Igbo
First Language
English
Proficient (C2)
C2
Spanish
Beginner
A1

Timeline

Assistant Manager of Operations

DEE ROYAL DIADEM DIAGNOSTICS
01.2024 - Current

Front Desk Personnel/Management Assistant

ODEL DIAGNOSTICS
02.2022 - 07.2022

Manager of Business Development and Sales

KEN CROCHET
05.2021 - 11.2023

Bachelor of Science - Radiography and Radiological Science

Nnamdi Azikiwe University

University Mandatory Information and Technology Training -

Nnamdi Azikiwe University

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