Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

UCHECHUKWU BLESSING MGBEADICHIE

Lagos,

Summary

Versatile and resourceful Virtual Assistant with over 3 years of hands-on experience supporting businesses through tools like Google Workspace, Microsoft Office Suite, Slack, Trello, Asana, Zoom, and CRM platforms such as Zendesk, Freshdesk, HubSpot, Monday.com, and Pipedrive. Known for providing responsive, solution-oriented support while maintaining a professional, approachable tone with clients and teams alike. Proven ability to manage tasks with minimal supervision, streamline operations, and communicate effectively in fast-paced or evolving environments. My background in client-facing roles has built a strong foundation in problem-solving, time management, and digital organization, making me a valuable asset for entrepreneurs and executives seeking reliable, long-term support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager of Operations

Dee Royal Diadem Diagnostics
01.2024 - Current
  • Conduct regular performance reviews using Microsoft Teams and Lattice, leading to a notable improvement in employee engagement scores by 1.5 points on a 5-point scale.
  • Analyze sales, activity, and financial reports through Salesforce and Microsoft Power BI, increasing productivity by 20%.
  • Generate progress reports on objectives using Google Workspace, reducing report turnaround time by 3 business days.
  • Strengthen client relationships via Zendesk and Amwell Telehealth, resolving over 500 client support tickets more efficiently within the quarter.
  • Develop and update departmental policies with Confluence and PolicyStat, resulting in full audit compliance during annual reviews.

Virtual Assistant Intern

ALX Africa
08.2024 - 10.2025
  • Conducted research on potential leads for new business opportunities.
  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Transcribed audio recordings into written format according to specified guidelines.
  • Generated weekly progress reports detailing tasks completed during the week.
  • Provided basic technical support, troubleshooting common issues with software and hardware.
  • Maintained accurate records of all activities performed throughout internship period.

Customer Experience Agent

Career Crafters' Academy
02.2024 - 03.2025
  • Maintained accurate records of customer interactions utilizing CRM software.
  • Participated in team meetings and brainstorming sessions to discuss possible improvements in the CX process.
  • Resolved customer queries and complaints promptly.
  • Provided feedback on process improvements that could enhance the overall customer experience.
  • Utilized multiple communication channels to provide assistance to customers.
  • Conducted outbound calls to follow up on pending requests from customers.
  • Received incoming calls from customers seeking assistance or advice regarding services offered.

Customer Support Representative

Digital Witch Support Community
04.2024 - 12.2024
  • Provided technical support to customers via phone and email.
  • Responded promptly to complaints or requests from customers.
  • Performed administrative duties such as data entry, filing and document preparation.
  • Monitored performance metrics related to customer satisfaction scores.
  • Developed relationships with customers through friendly interactions.
  • Created detailed reports of customer issues for further review.
  • Collaborated with team members on projects aimed at improving customer satisfaction levels.

Sales Representative

KEN CROCHET
Lagos
05.2021 - 11.2023
  • Led sales planning, development, and account management using Salesforce and Epic CRM modules, resulting in a 20% revenue increase over 12 months.
  • Monitored market trends, customer feedback, and competitor activities through Google Analytics and IBM Watson Health, leading to a 15% market share gain.
  • Maintained contact with existing customers via Microsoft Outlook, Zoom, and Teladoc virtual care platforms, achieving a customer retention rate of 92% over the year.
  • Implemented innovative approaches to improve the overall customer experience by leveraging Zendesk and Press Ganey survey tools, increasing satisfaction scores from 4.3 to 4.8 out of 5.
  • Managed the process of identifying potential customers and developing new accounts using LinkedIn Sales Navigator and Healthgrades directories, resulting in 120+ new qualified leads within six months.

Operations Manager

Odel Diagnostics
02.2022 - 07.2022
  • Conducted regular meetings with senior management to review administrative support needs, using Microsoft Teams and Amion scheduling, resulting in a reduction of response time by 2 business days.
  • Assisted in the preparation of budgets by compiling data related to costs and revenues with Microsoft Excel, increasing budget forecasting accuracy to 97%.
  • Handled confidential information with discretion, and maintained organized filing systems through PolicyStat, achieving zero compliance issues during external audits.
  • Coordinated and facilitated calendars to arrange appointments, meetings, and conferences using Google Calendar and Amwell scheduling tools, organizing over 500 meetings annually without scheduling conflicts.
  • Provided administrative support to management staff, including responding to customer inquiries, and preparing reports with Zendesk and Microsoft Teams, raising customer satisfaction scores from 4.2 to 4.7 out of 5.

Education

Bachelor of Science - Radiography and Radiological Science

Nnamdi Azikiwe University
12-2021

University Mandatory Information And Technology

Nnamdi Azikiwe University
01-2021

Skills

  • Virtual assistance and administration
  • Proficient use of communication tools
  • Workspace management
  • Verbal and written communication
  • Calendar coordination
  • Data-driven decision-making
  • Attention to detail
  • Customer service and support
  • Problem resolution
  • CRM management
  • Sales and marketing strategies
  • Lead generation tactics
  • Email marketing campaigns
  • Data entry
  • Google applications expertise
  • Logistics planning
  • KPI tracking
  • Copywriting
  • Social media management
  • Basic technical support
  • Graphic design
  • Project management

Certification

  • 2024, Technical Support Fundamentals, Coursera
  • 2024, Virtual Assistance Skills in the Digital Age, ALX
  • 2024, On-Demand IT Skills, Digital Witch Support Community
  • 2015, IT skills (MS Word, MS Excel, MS PowerPoint, Corel Draw, Google Workspace, and more), Akepat Computer Training Institute

Timeline

Virtual Assistant Intern

ALX Africa
08.2024 - 10.2025

Customer Support Representative

Digital Witch Support Community
04.2024 - 12.2024

Customer Experience Agent

Career Crafters' Academy
02.2024 - 03.2025

Assistant Manager of Operations

Dee Royal Diadem Diagnostics
01.2024 - Current

Operations Manager

Odel Diagnostics
02.2022 - 07.2022

Sales Representative

KEN CROCHET
05.2021 - 11.2023

Bachelor of Science - Radiography and Radiological Science

Nnamdi Azikiwe University

University Mandatory Information And Technology

Nnamdi Azikiwe University

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