Travelling
Tyrese Samuel Adeh
Sales Leader| Channel Sales Specialist| Customer Experience Manager
Abuja,AMAC
Summary
SUMMARY OF EXPERIENCE Experienced result-driven professional with over 14+ years' experience across Distribution Channel Sales, Retail Sales, Customer Service and Experience Management. A Sales Manager with the passion and tenacity to produce strong sales performance during challenges, while providing leadership direction to achieve set goals.
Overview
15
15
years of professional experience
15
15
years of post-secondary education
Work History
Regional Sales Manager
Spectranet Nigeria Limited
Abuja
03.2023 - 11.2023
- Grow revenue market share and maintain top position while delivering monthly revenue and activation of over N100m and 320 respectively
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships in Abuja Region
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
- Effectively recruited and hired talented individuals bringing exceptional skills and expertise to sales force in Region
Specialist, Dealer Sales
9Mobile
Benin
01.2018 - 02.2023
- Deliver on pipeline revenue (Airtime and Sims) targets within assigned territory
- Deliver over 3 billion naira annually in pipeline (Airtime and Sims) revenue within assigned territory
- Develop and maintain relationships with all 9mobile's dealers
- Manage sales-force team and other 3rd party agents to deliver on set objectives
- Develop and expand market share through sim activation/acquisition drive while creating TOMA
- Assist in implementing the following dealer management processes; dealer appraisal and selection, dealer appointment and orientation, dealer performance monitoring and measurement, dealer incentive/reward and dealer communication
- Assist in monitoring dealer activities to ensure achievement of pre-defined service level agreements
- Facilitate SIM card and recharge card voucher order process
- Liaise with relevant unit/team/function in carrying out all relevant activities
- Prepare/compile agreed periodic activity and performance reports for the Regional Sales Manager
- Provide strategic insights and reports on channel recharges, usage, activations and churn to Regional management teams to help them in key decisions that will drive growth.
Experience Center Manager
Etisalat Nigeria
Asaba
01.2014 - 01.2018
- Increased annual sales revenue from 24million to 46million between 2014, Established relationship with agencies to drive pipeline sales (Airtime, Data and Sim activation)
- Improved Customer Satisfaction Index score from 79% to 90% across all Retail touch point
- Responsible to develop and execute strategic regional sales plan to maximize high value acquisition, retention, sales and profit for 3 centers within Asaba Cluster
- Responsible for driving achievement of annual sales revenue targets of N70m in the cluster across the sales value pipeline [airtime, data, high value SIM acquisition & activation] − Achieved annual Devices and High Value SIM activation target of 107% and 133% respectively
- Responsible for people development & team building - Providing coaching, feedback, and developmental opportunities and building an effective team
- Ensure resolution of customer queries/ complaints received within all retail touch points in Asaba and implement measures aimed at ensuring optimal customer satisfaction
- Conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
- Plan and execute monthly training for sales force team
Retail Sales Analyst
Etisalat Nigeria
Abuja
05.2010 - 01.2014
- Adhere and apply QDVP3 in retail sales operation
- Handling of customer technical issues regarding devices and gadgets (GEEK)
- Resolving customer complaints
- Co-ordination and supervision of shop-floor staff in order to ensure smooth business operation
- Develop and initiate ways to increase sales at the retail level
- Informing customers of latest promotions and its benefits
- Preparing daily/weekly/monthly reports and other sales activity report
- Giving feedback on customer complaints and also implementing corrective measures.
Customer Service Agent
Cotek Technologies
01.2009 - 01.2010
- Receiving and treating customer calls appropriately
- Preparing and analyzing daily customer report on problems encountered when using products and services
- Following up on customers to ensure product satisfaction and giving feedback to my line manager
- Advising customers on the best products to suit their needs and guiding them through product usage.
Education
MBA - Business Administration
Ahmadu Bello University
Zaria 02.2011 - 02.2015
Bachelor of Science - Business Administration
Ahmadu Bello University
Zaria 07.2003 - 07.2008
Senior Secondary School Certificate -
Federal Government College
Vandeikya 09.1996 - 07.2002
Skills
Microsoft Proficiency
Retail Sales ManagementCustomer Service Experience ManagementCRM tools
Collaborative Cooperative Contributive
Articulate Persuasive Expressive
Flexible and Adaptable
Organization and Time Management
Interests
Meeting People
Problem Solving
Change Agent
Timeline
Regional Sales Manager
Spectranet Nigeria Limited
03.2023 - 11.2023
Specialist, Dealer Sales
9Mobile
01.2018 - 02.2023
Experience Center Manager
Etisalat Nigeria
01.2014 - 01.2018
MBA - Business Administration
Ahmadu Bello University
02.2011 - 02.2015
Retail Sales Analyst
Etisalat Nigeria
05.2010 - 01.2014
Customer Service Agent
Cotek Technologies
01.2009 - 01.2010
Bachelor of Science - Business Administration
Ahmadu Bello University
07.2003 - 07.2008
Senior Secondary School Certificate -
Federal Government College
09.1996 - 07.2002