Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

TITILAYO DEBORAH GABRIEL-YAYA

SHEFFIELD,Sheffield

Summary

Profile Statement An initiative-taker and a collaborator who believes that when people with same vision and drive come together, so much more can be achieved. Being a customer service and data control executive has improved skills in process improvements and service delivery that have helped reduce turnaround time and improved customer experience.

Overview

13
13
years of professional experience
4
4
Certificates
1
1
Language
5
5
years of post-secondary education

Work History

Data Centre Quality Control Supervisor

Guaranty Trust Bank Plc
03.2014 - 07.2022
  • Account Opening (Individual & Corporate) and Account Maintenance Desk
  • Responsibilities
  • Worked directly with 18 data capture officers and made certain all customer requests were treated with no error and within SLA
  • Compliance on KYC requirements and documentation
  • Monitored all previous day corporate accounts opened to check for duplicates and subsequent closure of same which prevented fraud.
  • Guaranteed there was no income leakage in my organization by ensuring customers did not have more than one operating account that could make fraud possible
  • Was responsible for validation of corporate accounts for data correctness before search was conducted to prevent double debit on customers’ accounts
  • Made sure that all update requests on existing customers’ accounts were treated taking into consideration existing KYC policies for each request
  • Supervised, trained and disseminated information to team members
  • Ensured there was continuous process improvement that improved service delivery and reduced turnaround time
  • Approved mandates on customers’ accounts and also removed unwarranted restrictions thereby improving customer’s experience.
  • Prevented regulatory sanction(s) by ensuring documents deferred during customer on-boarding process were regularized
  • Gathered data and report on activities done, prepared slides and presented same to aid management decisions.

Transaction Officer

Integrated Corporate Services Limited
11.2011 - 03.2014
  • Certified that all customers’ details were accurately captured on the system.

Teacher

National Youth Service, Union Secondary School
07.2010 - 06.2011
  • Anambra state
  • Taught and performed my responsibility as a Commerce and English Language in SS1-SS2 and JSS1-JSS2 respectively

Assistant Registration officer and Presiding Officer

Independent National Electoral Commission, INEC
01.2011 - 04.2011
  • Oversaw registration of voters
  • Managed four ad-hoc staff for registration of voters at general elections.

Industrial Trainee

Intercontinental Bank Plc
11.2006 - 11.2007
  • Requested for and issued debit cards and cheque booklets
  • Called for search report on all new corporate accounts
  • Checked for account balances and was responsible for printing of account statements for customers
  • Managed all other complaints as presented by customers.

Education

Postgraduate Diploma - Management

Ladoke Akintola University of Technology
Ogbomosho, Nigeria
03.2016 - 11.2018

Higher National Diploma -

The Polytechnic
Ibadan, Nigeria
11.2007 - 11.2009

Skills

Interpersonal skillundefined

Affiliations

Associate Member, Chartered Institute of Bankers of Nigeria Graduate Member, Nigerian Institute of Management Online certification, Certification in Safeguarding Adults Level 1 & 2 (Adult Support and Protection), Florence Academy, U.K Certification in Dementia Level 1, Florence Academy, U.K Diploma in Human Resource Management (HRM) Credential URL - https://alison.com/user/learner-record/1573214

Certification

• Certification in Safeguarding Adults Level 1 & 2 (Adult Support and Protection), Florence Academy, U.K

Timeline

Postgraduate Diploma - Management

Ladoke Akintola University of Technology
03.2016 - 11.2018

Data Centre Quality Control Supervisor

Guaranty Trust Bank Plc
03.2014 - 07.2022

Transaction Officer

Integrated Corporate Services Limited
11.2011 - 03.2014

Assistant Registration officer and Presiding Officer

Independent National Electoral Commission, INEC
01.2011 - 04.2011

Teacher

National Youth Service, Union Secondary School
07.2010 - 06.2011

Higher National Diploma -

The Polytechnic
11.2007 - 11.2009

Industrial Trainee

Intercontinental Bank Plc
11.2006 - 11.2007

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TITILAYO DEBORAH GABRIEL-YAYA