Vanessa Okagbare
Lagos
Summary
Accomplished professional with a proven track record at VOG Perfumery Hub, adept in data entry proficiency and exceptional interpersonal skills. Enhanced customer satisfaction and streamlined data processing, demonstrating flexibility and attention to detail. Excelled in cross-functional team collaboration, significantly contributing to project completion and customer loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
VOG Perfumery Hub
03.2020 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Customer Service Representative/Receptionist
Phlex Payment Limited
05.2022 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Bank Teller Intern
Guaranty Trust Bank
09.2019 - 03.2020
- Developed strong rapport with clients by actively listening to their concerns and providing helpful solutions tailored to their needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered to strict confidentiality guidelines when handling sensitive customer information, ensuring privacy protection at all times.
- Ensured accuracy of financial transactions, verifying identification and necessary documentation for withdrawals and deposits.
- Strengthened team collaboration, assisting colleagues with complex transactions and problem resolutions.
- Handled high volumes of transactions with precision, minimizing errors while maintaining excellent customer service standards.
- Collaborated effectively with other departments in addressing client needs or resolving account issues that required cross-functional support.
- Contributed to branch sales goals by cross-selling bank products and services during customer interactions.
Education
Bachelor Of Science - Transport And Logistics
ESCAE University Benin
Benin Republic 09.2021
Skills
- Data entry proficiency
- Strong verbal communication skill
- Interpersonal skill
- People management
- Active listening
- Great problem-solver
- Great team player
- Attention to details
- Flexibility skill
Certification
Accountinghub Academy- Data Entry
Customer Service Etiquette
Timeline
Customer Service Representative/Receptionist
Phlex Payment Limited
05.2022 - 09.2022
Data Entry Clerk
VOG Perfumery Hub
03.2020 - Current
Bank Teller Intern
Guaranty Trust Bank
09.2019 - 03.2020
Bachelor Of Science - Transport And Logistics
ESCAE University Benin
Accountinghub Academy- Data Entry
Customer Service Etiquette
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