Temple Okene

• Streamlined ticket resolution process, increasing productivity and reducing average response time.
• Provided comprehensive support for various software and hardware, enhancing overall user experience.
• Participated in IT projects supporting infrastructure improvements or new product launches.
• Collaborated with cross-functional teams to implement system updates and improve efficiency.
• Reduced downtime by swiftly diagnosing and troubleshooting complex technical problems.
• Developed user-friendly documentation for technical processes, simplifying knowledge transfer and training.
• Contributed to internal knowledge base articles that helped streamline troubleshooting procedures for common issues.
• Mentored junior team members, fostering professional growth and improving team dynamics.
• Diagnosed and troubleshot hardware, software and network issues.

On-Site Support and Troubleshooting:
Rapid Response: Quickly respond to reported IT issues at various locations.
On-Site Troubleshooting: Diagnose and resolve hardware and software problems directly at the client's site.
Remote Troubleshooting: Use remote access tools to assist with issues that can be resolved remotely.
Escalation: Escalate complex issues to higher-level support teams when necessary.
Hardware and Software Installation:
Hardware Installation: Install, configure, and test new hardware components like computers, servers, printers, and network devices.
Software Installation: Install, configure, and update operating systems and software applications.
Network Maintenance:
Network Troubleshooting: Identify and resolve network connectivity issues, including Wi-Fi and wired networks.
Network Configuration: Configure network devices like routers, switches, and firewalls.
Network Security: Implement security measures to protect network infrastructure.
User Support and Training:
User Support: Provide technical support to users, answering questions and resolving issues.
User Training: Conduct training sessions to educate users on new systems and software.
Documentation and Reporting:
Incident Reporting: Document all incidents, resolutions, and actions taken.
Asset Management: Maintain an inventory of IT assets and their status.
Progress Reporting: Provide regular updates on project status and issue resolution.
Additional Responsibilities:
Preventive Maintenance: Perform regular maintenance tasks to prevent issues and optimize system performance.
Security Compliance: Adhere to security protocols and best practices.
Backup and Recovery: Implement and test backup and recovery procedures.
Remote Monitoring: Monitor system health and performance remotely.

• Identified issues by testing and troubleshooting instruments, components and assemblies using voltmeters, circuit testers and oscilloscopes.
• Monitored supply levels and requested additional spare parts, manuals or tools.
• Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
• Reviewed engineering design proposals and completed drawings to determine feasibility of each plan and assess conformance with both safety and sound engineering practices standards.
• Interpreted scale drawings of new commissions to determine layout of materials and equipment.
• Devised and implemented updates and resolutions for handling risks, maintaining compliance and improving designs.
• Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
• Revamped systems and upgraded wiring, PLCs and drives to handle changing needs.