Temitope Adamu
Ikorodu,Lagos
Summary
Dynamic professional with expertise in community engagement management and social customer care, adept at building strong client relations and enhancing brand awareness. Proven track record in audience building techniques and online community management, leveraging sales-driven strategies and technical sales understanding to drive growth. Demonstrates adaptability to market changes, resilient under pressure, and proficient in key account handling with leadership aptitude. Mastery of Microsoft Office, Salesforce, and Excel proficiency underpin a commitment to excellence in all tasks.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work history
CUSTOMER SALES REPRESENTATIVE
SUNSHINE STORES
Ikorodu, Lagos
2011.07 - 2022.10
- Built rapport with customers through friendly yet professional behaviour.
- Handled financial transactions to ensure accuracy and customer satisfaction.
- Handled multiple customers simultaneously without compromising quality of service.
- Provided product information, influencing purchase decisions.
- Resolved conflicts for smoother communication channels.
- Coordinated with other departments for seamless customer experience.
- Ensured high-quality service with consistent follow-ups.
- Processed orders quickly and accurately ensuring seamless checkout process.
STOCK TAKER
WINLOT PHARMACY AND SUPERMARKET
Ikorodu, Lagos
2018.04 - 2019.02
- Reduced discrepancies in inventory records by careful data entry.
- Counted physical inventory carefully, achieving close alignment with digital records.
- Identified damaged or expired products, prompting timely removal from shelves.
- Contributed to loss prevention strategies through meticulous tracking of high-value items.
- Provided reliable reports of available stock to sales team, helping improve forecast accuracy.
- Improved stock tracking accuracy by conducting regular inventory checks.
- Checked received goods against purchase orders, ensuring correct quantity and quality delivered.
CUSTOMER SALES REPRESENTATIVE
TREASURE STORES
Ikorodu, Lagos
2019.11 - 2019.12
- Processed orders quickly and accurately ensuring seamless checkout process.
- Utilised sales scripts to guide conversations and close deals effectively.
- Promoted new products or services, generating interest among potential buyers.
- Maintained extensive knowledge of products by regular training.
AGRONOMY INTERNSHIP
TEACHING & RESEARCH FARM, FUTA.
Akure, Ondo State
2023.10 - 2024.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- I was able to learn the agronomy of certain crops that has become a staple in Nigeria.
- I worked on Tomato farming, Oil palm cultivation, Carrot cultivation, harvesting of beans, yam cultivation, cucumber cultivation and a wide range of vegetables
SOCIAL MEDIA MARKETING MANAGER
SIMIDEFINED
Eleganza, Lagos
2024.12 - Current
- Strengthened consumer relations through responsive communication on social media platforms.
- Coordinated with sales teams, ensured consistent brand messaging across all platforms.
- Conducted market research, shaped effective marketing initiatives.
- Leveraged data analytics tools for insightful decision-making.
- Interacted with clients daily, updating on projects and new developments.
- Engaged consistently with Instagram community via direct messages to promote loyalty.
- Record keeping and update on sold out items.
- Actively monitored sales from customer request to delivery.
Education
Primary school leaving certificate -
NEW VISION SCHOOLS
Lagos, Nigeria 2008.09 - 2010.08
SSCE -
FEDERAL GOVERNMENT GIRLS' COLLEGE AKURE
Ondo state, Nigeria 2010.10 - 2016.07
Bachelor of Agricultural Technology - B.AGRIC.TECH Crop, Soil and Pest Management
FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE.
Ondo state, Nigeria. 2019.02 - 2024.11
Skills
- Community engagement management
- Social customer care
- Client relations
- Audience building techniques
- Online community management
- Sales driven
- Brand awareness
- Technical sales understanding
- Adaptability to market changes
- Microsoft office mastery
- Resilient to pressure
- Key account handling
- Leadership aptitude
- Salesforce
- Excel proficiency
Languages
English
Fluent
yoruba
Intermediate
Affiliations
- Fashion, Business, Singing
Accomplishments
FAO certified in Agriculture, Most popular in the department, 100level coordinator 2024 in Rcffuta, Welfare director 2023, TVM Rcffuta, Perfume brand owner in 2024, Asst. class captain FEGICOLA, Member CCW_Ikorodu
Timeline
SOCIAL MEDIA MARKETING MANAGER
SIMIDEFINED
2024.12 - Current
AGRONOMY INTERNSHIP
TEACHING & RESEARCH FARM, FUTA.
2023.10 - 2024.01
CUSTOMER SALES REPRESENTATIVE
TREASURE STORES
2019.11 - 2019.12
Bachelor of Agricultural Technology - B.AGRIC.TECH Crop, Soil and Pest Management
FEDERAL UNIVERSITY OF TECHNOLOGY, AKURE.
2019.02 - 2024.11
STOCK TAKER
WINLOT PHARMACY AND SUPERMARKET
2018.04 - 2019.02
CUSTOMER SALES REPRESENTATIVE
SUNSHINE STORES
2011.07 - 2022.10
SSCE -
FEDERAL GOVERNMENT GIRLS' COLLEGE AKURE
2010.10 - 2016.07
Primary school leaving certificate -
NEW VISION SCHOOLS
2008.09 - 2010.08